Customer Service Agent

3 weeks ago


Tucson, Arizona, United States Loews Ventana Canyon Resort Full time

We are seeking a skilled and enthusiastic Customer Service Agent to join our Front Office team at the Loews Ventana Canyon Resort. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that every guest has a memorable experience during their stay with us.

About the Job

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. They will be responsible for registering guests, assigning rooms, and coordinating with other departments to satisfy guest requests.

Responsibilities
  1. Register guests and assign rooms in a timely and efficient manner
  2. Obtain necessary credit and payment information from guests
  3. Provide check cashing and foreign currency conversion for hotel guests
  4. Coordinate with other hotel departments to satisfy guest requests
  5. Adhere to all Loews Hotels Star Service Standards
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Ability to work a flexible schedule, including weekends and holidays
Compensation

The salary for this position is approximately $42,000 per year, plus benefits, including health insurance, paid time off, and a 401(k) plan.



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