Service Operations Coordinator

2 weeks ago


SaintBauzilledePutois, Occitanie, United States HEICO Full time
Job Overview

HEICO is seeking a dedicated Customer Service Representative to enhance our team.

This is a full-time role, operating Monday through Thursday from 6:00 AM to 4:30 PM. The position offers eligibility for quarterly performance bonuses, currently valued at $1000. Please note that this is not a remote opportunity.

At HEICO, we pride ourselves on delivering exceptional quality and reliability across our extensive range of aerospace products. Our offerings include emergency power supplies, power distribution and control systems, flight deck sensors and instruments, as well as a comprehensive suite of passenger comfort and cabin products.

We provide competitive benefits, including medical and dental insurance, company-paid vision and life insurance, short-term and long-term disability coverage, and a 401(k) plan with company matching.

Key Responsibilities

The Customer Service Representative will be tasked with managing customer information and executing administrative functions for the Repair Station.

Responsibilities include:
  • Facilitating daily operations between customers and the Repair Station Manager through phone and email communication.
  • Handling customer email correspondence, primarily focused on service status and details.
  • Delivering timely quotations and updates to customers.
  • Assessing warranty claims and confirming their status.
  • Reviewing contract specifications pertinent to the Repair Station's requirements for processing customer items.
  • Managing pro-forma invoices.
  • Providing support for Shipping and Receiving operations.
Qualifications
  • Six to twelve months of relevant customer service experience.
  • Experience in a manufacturing setting is preferred.
  • Ability to read and interpret safety guidelines, operational instructions, and procedural manuals.
  • Fluency in reading and writing English.
  • Strong organizational skills, adaptability, and the ability to thrive in a fast-paced manufacturing environment.
  • Proficiency in MS Office Suite, including Outlook, Excel, Access, and Word.
Physical Requirements / Work Environment
  • Regularly required to sit, stand, and walk.
  • Occasional need to navigate stairs.
  • Frequent communication through speaking and listening.
  • Regular use of hands for handling and manipulation.
  • Frequent reaching with arms.
  • Occasional lifting or moving of items up to 10 pounds.


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