Service Operations Specialist

2 weeks ago


SaintBauzilledePutois, Occitanie, United States The Staffing Resource Group Inc Full time
Customer Service Specialist

The Staffing Resource Group Inc. provides versatile staffing solutions across the nation. We specialize in contract, contract-to-hire, direct hire, and executive search services. Our innovative approach to talent identification and qualification is unparalleled in the staffing industry, utilizing a state-of-the-art platform that enables us to match professionals efficiently and accurately to client needs. Our proprietary database encompasses over one million candidates, ensuring continuous engagement with our qualified talent.

Compensation: $20-$25/hr

Employment Type: Contract to Permanent

Sector: Aviation / Manufacturing

Location: Sarasota, FL

Work Schedule: Monday to Thursday, 7 AM - 5:30 PM

Qualifications:
  • Bachelor’s Degree from an accredited institution
  • 2-4 years of experience in optimizing schedules, costs, and quality constraints
  • Proven ability to manage multiple accounts and tasks simultaneously
  • Proficient in Microsoft Suite applications
  • Familiarity with SAP or similar integrated enterprise resource planning (ERP) systems
  • Key Responsibilities: Collaborate and communicate effectively with the Program Management Organization and Key Account managers, as well as Customer Support & Sales managers.
  • Open, monitor, and close sales and service orders within the ERP system.
  • Identify cost-saving opportunities by exploring used parts in the inventory of in-house units.
  • Track the progress of maintenance and manufacturing jobs routed through workshops in coordination with production managers.
  • Manage outbound logistics for products and parts.
  • Assist with invoicing and collection of receivables from customers.
  • Maintain both paper and electronic records of MRO and manufacturing jobs per Quality Management System (QMS) requirements.
  • Generate parts pick tickets from the ERP system.
  • Occasionally travel to engage with customers at trade shows or their facilities.
  • Conduct contract reviews of all orders to ensure compliance with customer requirements, including import/export shipping, documentation, and quality standards.
  • Provide timely status updates to internal and external customers.
  • Assist in developing pricing strategies for non-standard MRO jobs.
  • Quote MRO jobs to customers as authorized and follow up on approvals.
  • Serve as a crucial liaison between the repair station and customers, collaborating with colleagues to share information and resolve production challenges.
  • Manage communications with customer representatives via phone and email.
  • Build and maintain trust-based relationships with customers.
  • Work closely with planners to identify shortages and additional order needs.
  • Perform other administrative tasks as assigned.
  • Regular and predictable attendance is essential.
  • Physical Requirements: Sitting 80%, Walking/Standing 20%
  • Work Environment: Office setting with moderate noise levels
The Staffing Resource Group Inc. continues to offer flexible staffing solutions with a national reach. We pride ourselves on our innovative methods to identify and qualify talent that stands out in the staffing industry, utilizing a cutting-edge platform to match professionals swiftly and accurately to client needs. Our extensive database and continuous engagement with qualified talent set us apart.

EOE/ADA

#Clearance

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