Service Operations Specialist
2 weeks ago
The Staffing Resource Group Inc. provides versatile staffing solutions across the nation. We specialize in contract, contract-to-hire, direct hire, and executive search services. Our innovative approach to talent identification and qualification is unparalleled in the staffing industry, utilizing a state-of-the-art platform that enables us to match professionals efficiently and accurately to client needs. Our proprietary database encompasses over one million candidates, ensuring continuous engagement with our qualified talent.
Compensation: $20-$25/hr
Employment Type: Contract to Permanent
Sector: Aviation / Manufacturing
Location: Sarasota, FL
Work Schedule: Monday to Thursday, 7 AM - 5:30 PM
Qualifications:
- Bachelor’s Degree from an accredited institution
- 2-4 years of experience in optimizing schedules, costs, and quality constraints
- Proven ability to manage multiple accounts and tasks simultaneously
- Proficient in Microsoft Suite applications
- Familiarity with SAP or similar integrated enterprise resource planning (ERP) systems
- Key Responsibilities: Collaborate and communicate effectively with the Program Management Organization and Key Account managers, as well as Customer Support & Sales managers.
- Open, monitor, and close sales and service orders within the ERP system.
- Identify cost-saving opportunities by exploring used parts in the inventory of in-house units.
- Track the progress of maintenance and manufacturing jobs routed through workshops in coordination with production managers.
- Manage outbound logistics for products and parts.
- Assist with invoicing and collection of receivables from customers.
- Maintain both paper and electronic records of MRO and manufacturing jobs per Quality Management System (QMS) requirements.
- Generate parts pick tickets from the ERP system.
- Occasionally travel to engage with customers at trade shows or their facilities.
- Conduct contract reviews of all orders to ensure compliance with customer requirements, including import/export shipping, documentation, and quality standards.
- Provide timely status updates to internal and external customers.
- Assist in developing pricing strategies for non-standard MRO jobs.
- Quote MRO jobs to customers as authorized and follow up on approvals.
- Serve as a crucial liaison between the repair station and customers, collaborating with colleagues to share information and resolve production challenges.
- Manage communications with customer representatives via phone and email.
- Build and maintain trust-based relationships with customers.
- Work closely with planners to identify shortages and additional order needs.
- Perform other administrative tasks as assigned.
- Regular and predictable attendance is essential.
- Physical Requirements: Sitting 80%, Walking/Standing 20%
- Work Environment: Office setting with moderate noise levels
EOE/ADA
#Clearance
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