Customer Engagement Specialist

2 weeks ago


Ukiah, California, United States Comcast Full time
Position Overview
Comcast is a leader in the media and technology sector, dedicated to innovation and delivering exceptional entertainment and online experiences.

As a Fortune 50 company, we are committed to fostering a dynamic work environment that encourages growth and creativity across various locations and fields.

Our team is at the forefront of transformation, moving swiftly to bring advanced products and services to millions of customers daily.

If you are passionate about collaboration, eager to revolutionize industries, and aspire to shape the future of media and technology, Comcast offers a pathway to advance your career.

Job Summary
Compensation starts at $23.69 per hour (Base Salary: $16.00 + Targeted Commission)

  • Recognized by Great Places to Work as one of the '100 Best Companies to Work For'
  • Named a Top Company in the U.S. by LinkedIn for the sixth consecutive year
  • Ranked among the top 20 companies on DiversityInc's 'Top 50' List

Key Responsibilities
- Engage directly with customers in a retail setting, assessing their product needs and providing tailored recommendations.
- Deliver exceptional customer service during all interactions.
- Assist customers in understanding their account statements and processing payments in-store.

- Address inquiries regarding current or new services, update account information, and manage service requests.

- Serve as a brand ambassador, promoting Comcast/Xfinity offerings.
- Demonstrate a deep understanding and enthusiasm for technology, particularly Comcast products and services.
- Maintain comprehensive knowledge of sales products, including competitive insights.

- Foster a lively and competitive atmosphere, connecting our offerings to customers' daily lives.

If you are a technology enthusiast who thrives on learning and seeks a culture centered on customer support, this role presents an opportunity for limitless career growth.


What We Offer
- Comprehensive on-the-job training, extensive benefits, and unlimited earning potential through uncapped commissions.

We are actively hiring. Be part of something significant at Comcast.

Qualifications
- High School Diploma or equivalent required.
- Typically requires 2-5 years of relevant experience; preference for candidates with consumer electronics or wireless retail sales background.
- Flexibility to work evenings, weekends, holidays, and overtime as needed.
- Ability to work in various locations as required.
- Consistent and punctual attendance is essential.
- Capability to lift 25-pound boxes and remain mobile within the store.

Compensation Details
- Base Pay: $16.00
- Total Target Compensation (Base Pay + Targeted Commission): $23.69

Our sales compensation programs provide significant earning potential for those who exceed their sales targets.

Base pay is part of the Total Rewards package that Comcast offers to recognize and reward employee contributions.

Most sales roles are eligible for commission, while non-sales positions may qualify for bonuses.

Comcast is committed to providing best-in-class benefits to eligible employees, ensuring support during critical moments and for those who matter most.

For more details on compensation and benefits, please refer to our careers site.

Comcast is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected status.



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