Customer Engagement Specialist

2 weeks ago


Ukiah, California, United States Comcast Full time
Position Overview
Comcast is a leader in media and technology, dedicated to innovation and delivering exceptional entertainment and online experiences.

As a prominent Fortune 50 company, we offer diverse career opportunities across various locations and fields.

Our dynamic team is at the forefront of change, working tirelessly to provide cutting-edge products and services to millions of customers daily.

If you are passionate about collaboration, eager to transform industries, and aspire to shape the future of media and technology, consider advancing your career with Comcast.

Role Summary
Hourly Rate: $23.69+ (Base Salary: $16.00 + Targeted Commission)

  • Recognized by Great Places to Work as one of the '100 Best Companies to Work For'
  • Ranked as a Top Company in the U.S. by LinkedIn for the sixth consecutive year
  • Featured in DiversityInc's 'Top 50' List

Key Responsibilities
As a Retail Solutions Consultant, you will:
- Engage directly with customers in a retail environment, assessing their product needs and making tailored recommendations.
- Deliver exceptional customer service in every interaction.
- Assist customers in understanding their account statements and processing payments in-store.

- Address inquiries regarding current or new services, modify account information, upgrade service levels, and handle general service requests.

- Act as a brand ambassador, promoting Comcast/Xfinity products.
- Maintain an expert-level understanding of technology, particularly Comcast's offerings.
- Stay informed about competitive products and services.

- Foster a fun and competitive atmosphere, connecting our products and services to customers' everyday lives.

If you are enthusiastic about technology, eager to learn, and seek a culture focused on customer support, this role offers limitless career potential.


What We Offer
- Comprehensive on-the-job training, extensive benefits, and unlimited earning potential through uncapped commissions.
Qualifications
- High School Diploma or equivalent required.
- Typically requires 2-5 years of relevant experience, preferably in consumer electronics or wireless retail sales.
- Flexibility to work evenings, weekends, holidays, and overtime as needed.
- Ability to work in various locations as required.
- Consistent and punctual attendance is essential.
- Capability to lift 25-pound boxes and remain mobile throughout the store.

Compensation and Benefits
- Total Target Compensation (Base Pay + Targeted Commission): $26.39 (Annual Range: $49,280 to $54,896). Our commission structure allows for significant earnings potential for those who exceed sales targets.

Pay scales are determined by geographic location.

Comcast provides a comprehensive benefits package, including Medical, Dental, and Vision coverage, Comcast XFINITY services, discounted Universal Resort tickets, Paid Parental Leave, Tuition Reimbursement up to $8,000, Paid Time Off, and a 401K Savings Plan with up to 6% matching.

Disclaimer
This overview is intended to convey the general nature and level of work performed by employees in this role and is not a comprehensive list of all duties, responsibilities, and qualifications. Comcast is an equal opportunity employer, welcoming applicants from diverse backgrounds.

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