Customer Service Ambassador

5 days ago


Oklahoma City, Oklahoma, United States D3S Service Full time
Job Overview

D3S Service is a dynamic appliance repair company dedicated to delivering exceptional products and services while ensuring customer satisfaction.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  2. Provide accurate information about our products and services, pricing, and policies.
  3. Assist technicians with placing orders, processing returns, and resolving any issues or concerns they may have.
  4. Troubleshoot technical problems and provide basic technical support to customers.
  5. Collaborate with other departments to ensure seamless customer experiences.
  6. Maintain customer records and update information in the database.
  7. Follow up with customers to ensure their concerns have been resolved satisfactorily.
  8. Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.
Requirements
  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to remain calm and courteous under pressure.
  • Problem-solving skills and the ability to think quickly on your feet.
  • Proficiency in using customer service software.
  • Ability to work in a fast-paced environment and multitask effectively.
Benefits
  • Competitive salary
  • Health Insurance
  • Dental Insurance
  • Paid time off


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