Returns Merchandise Authorization Specialist

2 weeks ago


Stafford, United States TTM Technologies, Inc. Full time

Company Overview:

TTM Technologies, Inc. is a prominent global provider of advanced technology solutions, specializing in engineered systems, radio frequency (RF) components, and high-tech printed circuit boards (PCBs). As a publicly traded entity on NASDAQ (TTMI), TTM is recognized as one of the top five manufacturers in the printed circuit board industry.

Position Summary:

The Returns Merchandise Authorization (RMA) Specialist plays a crucial role in ensuring product quality throughout the manufacturing process. This position operates under limited supervision and is tasked with conducting various inspection procedures to maintain high standards of quality at different production stages.

Key Responsibilities:

  • Process incoming RMA products and accurately document customer complaints on RMA documentation.
  • Maintain comprehensive records for each returned unit, ensuring proper storage and traceability.
  • Collaborate with the RMA Lead or Supervisor to manage product flow into rework and testing areas.
  • Adhere to established procedures to facilitate efficient product movement.
  • Ensure that reworked products are inspected to meet the highest quality standards.
  • Work alongside RMA Leads and Quality Engineers to address workmanship returns and implement corrective actions.
  • Participate in Failure Analysis activities, including Root Cause Analysis, to address quality concerns.
  • Report significant damages and non-conformances to the RMA Lead and Quality Control Manager.
  • Provide initial assessments regarding the causes and responsibilities for any product escapes.
  • Complete and file all necessary documentation accurately and efficiently, reporting quality issues to supervisors.
  • Comply with all safety and ESD program requirements.
  • Maintain regular communication with supervisors and managers, suggesting procedural improvements as necessary.
  • Handle and dispose of waste, including hazardous materials, in accordance with EHS guidelines.
  • Perform additional duties as assigned within the Quality organization.

Essential Skills and Qualifications:

  • High School diploma or equivalent; familiarity with IPC-A-610 and J-STD-001 is preferred.
  • Strong interpersonal and communication skills; proficiency in English is required.
  • Ability to perform inspection responsibilities in the electronics sector.
  • Capability to interpret technical blueprints.
  • Proficient in Microsoft Access, Excel, Word, and Outlook.
  • Willingness to work extended hours and weekends as necessary.
  • Ability to maintain precision in work and exercise sound judgment.
  • Must pass an annual eye exam with a minimum vision requirement.
  • Ability to work collaboratively in a team environment and assist other departments as needed.
  • Physical capability to lift and maneuver items weighing 1-25 lbs.
  • Ability to work with materials that may pose health or safety risks if mishandled.
  • Consistent attendance is a critical function of this role.

Education and Experience:

  • High School diploma or equivalent; knowledge of IPC-A-610 and J-STD-001 is advantageous.
  • Minimum of one year of experience in a manufacturing environment.

TTM Technologies, Inc. offers a comprehensive benefits package, including medical, dental, vision, 401K, and paid time off. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.



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