Terminal Operations Supervisor

2 weeks ago


New Orleans, Louisiana, United States Ports America Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to lead our Maintenance & Repair (M&R) team at Ports America. As a key member of our operations team, you will be responsible for ensuring the highest productivity and supervision in the repair operation, providing excellent customer service, and achieving operational and financial goals.

Key Responsibilities
  • Leadership and Direction: Provide leadership and direction to the M&R team, ensuring the safe, efficient, and cost-effective management of the business.
  • Operational Excellence: Direct the activities of the mechanics engaged in the Maintenance & Repair of Containers, Chassis, and Refrigerated Containers, ensuring the highest productivity and quality standards.
  • Performance Analysis: Analyze performance statistics and trends to identify areas for improvement, and implement strategies to achieve operational and financial goals.
  • Customer Service: Provide excellent customer service, ensuring the oldest damages are being turned around regularly, and ensuring good communications throughout the workgroup.
  • Reporting and Compliance: Direct the preparation of daily, weekly, and monthly statistics for productivity and other operational and financial reports, ensuring compliance with company policies and procedures.
  • Inventory Management: Maintain a current and accurate inventory of all equipment, submitting the required reports meeting each customer's requirements.
  • Administrative Procedures: Ensure that all administrative procedures and reports are completed accurately, submitted on time, and to the appropriate parties, customers, and other designated personnel.
  • Training and Development: Participate in all customer audits, and ensure that all management required daily productivity forms are received from the mechanics at the end of each work shift.
Requirements
  • Education: High School Diploma or GED
  • Experience: 4+ years of Intermodal M&R Equipment experience within the logistics/transportation industry in a managerial capacity, with significant labor relations experience.
  • Skills: Working knowledge of budget preparation and financial applications, including an understanding of basic accounting, statistics, problem solving, goal setting, and business applications.
Preferred Qualifications
  • Education: Bachelor's Degree in Maritime, Logistics, Supply Chain, or related discipline
  • Experience: Principles of terminal and stevedore operations.
  • Skills: Thorough knowledge of M&R Equipment repair criteria required by each customer, management of M&R operation including technical mechanical expertise and labor management.
Physical Working Attributes
  • Frequent Walking and Standing: Frequent walking, standing, bending, occasional sitting.
  • Work Environment: Work in a terminal / yard setting, work in changing weather conditions, work in an environment with moving objects and machinery.


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