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Quality Control Manager

2 months ago

Washington, Washington, D.C., United States H4 Enterprises Full time
Job Title: Quality Control Manager

H4 Enterprises LLC is seeking a highly skilled Quality Control Manager to oversee janitorial operations for a government client within the State Department.

Job Summary

The Quality Control Manager will be responsible for inspections and controls of all custodial and related services contractually required of the facility. This includes technical solutions to problem-solving and timely deliverable submission. Additional responsibilities include reading and interpreting contract specifications, managing and scheduling subcontractors, and interacting with clients in a professional manner while monitoring and assuring expected quality and safety guidelines of the contract.

Key Responsibilities
  • Interpret and execute contractual requirements, including review of task order plans and specifications.
  • Create schedules to maintain properly skilled staffing levels.
  • Coordinate the submittal effort with subcontractors and material suppliers.
  • Issue reports and summaries as required to the government and the company.
  • Maintain appropriate records and statistics for administrative and regulatory purposes.
  • Resolve clients' concerns, conduct follow-up calls, and conduct inspections for satisfactory job performance.
  • Meet regularly with Program Manager and onsite personnel to review status of various elements of services and institute corrective measures for any deficiencies found.
  • Place supply orders and maintain working relationships with vendors.
  • Maintain appropriate records and statistics for administrative and regulatory purposes.
  • Perform daily quality control (QC) inspection on all active projects and send weekly reports to the government on all active task orders.
  • Assist employees with the completion and review of site-specific security/safety forms, as required.
  • Ensure that all employees comply with all safety rules, policies, regulations, and procedures through monthly training.
  • Assist in maintaining building and facility through janitorial activities such as sweeping, mopping, vacuuming, waste receptacle emptying, restroom cleaning, dusting, carpet cleaning, and stripping, sealing, and waxing floors as a back-up.
  • Perform any additional duties on an as-required basis where such duties are within the scope of contractual responsibilities.
Requirements

The ideal candidate will possess solid project, program, and portfolio management experience with the ability to manage and successfully oversee multiple simultaneous task orders. The individual must have experience managing and leading staff with high levels of client satisfaction. You will have excellent skills servicing clients, with the ability to quickly develop relationships at all levels of the client organization.

  • Previous six years' employment history, including experience performing quality control functions for janitorial type operations.
  • Experience managing cross-functional project teams.
  • Experience in a fast-paced dynamic environment and being a hands-on problem solver and leader.
  • Knowledge of Project Management methodologies and tools.
  • Operational experience with program/project metrics tracking and reporting.
  • Solid knowledge of federal government contracting and solid computer skills with Microsoft applications.
  • Exceptional communication skills, both verbal and written, to include presentations, editing, and proofreading skills and shall be computer literate, to include having the ability to utilize MAXIMO and the DOS email system.
CLEARANCE REQUIREMENT

Position will be subject to a U.S. Government Security Investigation. Incumbent shall have a SECRET clearance and be able to obtain up to a TOP SECRET security clearance. Interim clearances may be accepted by the COR with Government Program Manager's approval.

Abilities/Key Competencies/Skills
  • Possess diverse janitorial operations experience, including managing staff, supplies, equipment, etc.
  • Ability to display effective leadership and supervision of employees to achieve team cohesion, cooperation, communication, and results all while monitoring efficiency, safety, quality, and productivity while being fiscally responsible.
  • Ability to interpret and execute contractual requirements.
  • Ability to train new employees on work-related equipment and procedures.
  • Must be able to manage a diverse workforce.
  • Must be able to effectively communicate orally and in writing with a strong proficiency with MS Office (Excel, Word, PowerPoint).
  • Must exhibit strong attention to detail and have the capacity to take direction from supervisors.
  • Ability to work on a variety of projects simultaneously under minimum supervision and within a team environment.
  • Must be able to meet eligibility requirements for access to government computer systems and/or facilities.
Education & Experience
  • Post High School Training or Degree.
  • Minimum 6 years of experience working in the capacity as a custodial or janitorial supervisor.
  • Valid driver's license.
  • Experience working in government or large business operations required with a 200,000 square foot or higher capacity.
  • OSHA 30 certification strongly preferred.