Quality Control Representative

2 weeks ago

Washington, Washington, D.C., United States CWS CORPORATE LEASING LLC Full time
Job Summary

CWS Corporate Housing is seeking a highly detail-oriented Quality Control Representative to join our team. As a Quality Control Representative, you will be responsible for inspecting apartments prior to a guest's move-in and after a guest's move-out to ensure that the apartment is in proper move-in/move-out conditions in accordance with CWS presentation guidelines.

Key Responsibilities
  • Prepare, purchase, and assemble move-in gifts, groceries, and marketing materials.
  • Perform white glove inspections, minor touch-ups during final walk-throughs.
  • Perform housekeeping duties, such as housekeeping services, reset/turn clean, touch-up cleans.
  • Follow all bed bug protocol and procedures, including reporting.
  • Correct and notify the manager of any damaged inventory discovered while performing a service.
  • Secure arrival instructions and QR tent cards are accurate and placed in a visible area.
  • Test all technology equipment and appliances to ensure they are properly functioning.
  • Deliver additional items, such as hotspots.
  • Be available for technology equipment pick-up or delivery and set-up, such as cable/internet companies to replace equipment.
  • Use a Surface Pro, iPad, or phone to take pictures of the apartment during move-in/out and upload to record-keeping applications.
  • Review the schedule daily for arrivals, departures, and tasks.
  • Manage the inventory and volume of supplies to ensure there are always enough to assemble marketing materials, move-in gifts, and any other items required for the corporate apartment to ensure guest satisfaction.
  • Oversee the inventory and pick-up of lock boxes within 48 hours of move-in.
  • Report all damages and maintenance issues to the apartment property management and/or CWS team.
  • Promote positive teamwork and communication with coworkers and clients by maintaining a professional attitude, demeanor, and appearance.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Duties and responsibilities may change at any time with or without notice.

This job requires daily travel to and from community properties within major metropolitan areas within 75 miles on a regular basis or attending company functions in cities other than home cities, requiring overnight stays. This job also requires maintaining body equilibrium to prevent falling, bending at the neck, waist, arms, legs, transporting an object up to 50lbs, ascending or descending stairs, and ramps.

Hours Worked: Monday-Friday, 8:30am-5:30pm

Education/Certification: High School diploma or GED or equivalent

Experience Preferred: Background in customer service experience, property maintenance management, or in-housekeeping is a plus. Computer proficiency, particularly in Microsoft Outlook and Word, and smartphone technology.

Requirement: Ability to pass background, drug, and driving record checks annually, as per company policy and guidelines. Must maintain a valid and unexpired driver's license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Business Hours
Monday - Friday
9:00am - 6:00pm
PART TIME POSITION
Up to 30 hours per week

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