Front Desk Manager

7 hours ago


Nashville, Tennessee, United States White Lodging Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and supervising staff to achieve maximum efficiency and productivity.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services
  • Supervise and train front desk staff to ensure excellent customer service and adherence to company standards
  • Monitor and analyze guest feedback and satisfaction metrics to identify areas for improvement
  • Develop and implement strategies to increase guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experience
Requirements
  • College degree required, minimum of 2 years of experience in a similar leadership role
  • Strong knowledge of front desk operations and customer service principles
  • Excellent communication and leadership skills
  • Ability to prioritize tasks and manage multiple projects simultaneously
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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