Front Desk Operations Manager
5 days ago
We are seeking a highly motivated and organized Front Desk Operations Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budget goals.
Key Responsibilities- Support the management of the Front Desk team, utilizing strong interpersonal and communication skills to lead, influence, and encourage others.
- Assist in completing financial and administrative responsibilities, including analyzing information and evaluating results to choose the best solution and solve problems.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Participate in department meetings and communicate a clear and consistent message regarding Front Desk goals to produce desired results.
- Support the implementation of customer recognition and service programs, ensuring a successful repeat guest recognition program is in place.
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
As a member of our team, you will enjoy a competitive hourly pay range of $24.04 to $26.92, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, and other benefits.
At Marriott International, we are committed to providing a positive and inclusive work environment, where our employees can grow and develop their careers. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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Front Desk Operations Manager
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Front Desk Manager
5 days ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating...
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Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating...
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