Front Desk Operations Manager

5 days ago


Nashville, Tennessee, United States Marriott Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Operations Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budget goals.

Key Responsibilities
  • Support the management of the Front Desk team, utilizing strong interpersonal and communication skills to lead, influence, and encourage others.
  • Assist in completing financial and administrative responsibilities, including analyzing information and evaluating results to choose the best solution and solve problems.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Participate in department meetings and communicate a clear and consistent message regarding Front Desk goals to produce desired results.
  • Support the implementation of customer recognition and service programs, ensuring a successful repeat guest recognition program is in place.
Requirements
  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer

As a member of our team, you will enjoy a competitive hourly pay range of $24.04 to $26.92, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, and other benefits.

At Marriott International, we are committed to providing a positive and inclusive work environment, where our employees can grow and develop their careers. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.



  • Nashville, Tennessee, United States Marriott Full time

    Job SummaryAs a Front Desk Executive at Marriott, you will play a crucial role in ensuring the smooth operation of our hotel's front office functions. You will be responsible for supervising staff, managing day-to-day operations, and providing exceptional customer service to our guests.Key ResponsibilitiesSupervise and manage front desk staff to ensure...

  • Front Desk Manager

    3 hours ago


    Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and supervising staff to achieve maximum efficiency and productivity.Key ResponsibilitiesManage front desk...


  • Nashville, Tennessee, United States Arbor Lodging Management Full time

    **Job Summary**We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Night Auditor at Arbor Lodging Management. As a key member of our front desk operations team, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.**Key...

  • Front Desk Manager

    5 days ago


    Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating...

  • Front Desk Manager

    3 days ago


    Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating...


  • Nashville, Tennessee, United States Marriott Full time

    Job Summary:As a Front Desk Operations Manager at Marriott, you will play a crucial role in ensuring the smooth operation of our hotel's front office functions. You will be responsible for supervising staff, managing day-to-day operations, and providing exceptional customer service to our guests. This is an exciting opportunity to join a dynamic team and...


  • Nashville, Tennessee, United States Marriott Full time

    Job SummaryAs a key member of our Front Office team, you will assist the Front Office Manager in overseeing daily operations and supervising staff to ensure exceptional guest satisfaction and financial performance. Your leadership skills and ability to prioritize tasks will be essential in maintaining a smooth check-in and check-out process.Key...


  • Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional customer service, managing front desk operations, and supervising staff to achieve business objectives.Key ResponsibilitiesManage front desk operations,...


  • Nashville, Tennessee, United States White Lodging Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at White Lodging. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Provide top-notch customer service to guests,...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryThis is an entry-level management position that oversees the daily operations of the front desk and guest services. The ideal candidate will have a strong understanding of hotel operations and be able to lead and assist with the successful completion of daily shift requirements.Key ResponsibilitiesSupporting Management of Front Desk TeamLead and...


  • Nashville, Tennessee, United States Embassy Suites Nashville Airport Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Nashville Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Registration: Greet and register guests in a friendly...

  • Front Desk Associate

    2 weeks ago


    Nashville, Tennessee, United States free-classifieds-usa Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Front Desk / Night Auditor to join our team at the Renaissance Nashville Hotel. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth execution of hotel services.Responsibilities:Verify and...


  • Nashville, Tennessee, United States NFC Amenity Management Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Supervisor to join our team at NFC Amenity Management. As a key member of our operations team, you will be responsible for ensuring a smooth and efficient experience for our residents and guests.Key ResponsibilitiesTeam Management: Supervise and coordinate the activities of our front desk...

  • Front Desk Manager

    3 days ago


    Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesManage day-to-day operations, ensuring quality standards and guest...

  • Front Desk Ambassador

    2 weeks ago


    Nashville, Tennessee, United States Virgin Hotels Nashville Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Virgin Hotels Nashville. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest ServiceProvide...


  • Nashville, Tennessee, United States Nashville Staybridge Suites Midtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Nashville Staybridge Suites Midtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.Key ResponsibilitiesGuest Service: Greet and...


  • Nashville, Tennessee, United States Moodynational Full time

    **Job Summary**Moody National Hospitality Management is seeking a Part Time Front Desk Clerk to join our team at the Embassy Suites Nashville at Vanderbilt. As a Front Desk Clerk, you will be responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction.**Key Responsibilities:**Complete...


  • Nashville, Tennessee, United States Opus Communities LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Opus Communities LLC. As a Front Desk Agent, you will be the first point of contact for our hotel guests, providing exceptional service and ensuring their satisfaction and comfort during their stay.Key ResponsibilitiesGuest Service: Greet guests with a...


  • Nashville, Tennessee, United States Moodynational Full time

    Front Desk Clerk Part Time 7amJob Category: Hospitality Requisition Number: FRONT01601 Showing 1 locationJob DetailsDescriptionWe are seeking a skilled and detail-oriented Front Desk Clerk to join our team at the Embassy Suites Nashville at Vanderbilt, managed by Moody National Hospitality Management. As a Front Desk Clerk, you will be responsible for...


  • Nashville, Tennessee, United States Turnberry Associates Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the JW Marriott Nashville, a luxury hotel owned and operated by Turnberry Associates. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a warm and...