Shift Operations Manager

6 days ago

Ann Arbor, Michigan, United States Rensko Holdings Full time

Job Summary

The Shift Supervisor position at Rensko Holdings is an operational role that involves supervising team member activities on shift to ensure that standards around people, product, cleanliness, and exceptional guest experience are met.

Key Responsibilities

  • Leads by example and demonstrates the importance of treating every team member and guest with respect and professionalism.
  • Assists the Restaurant Manager in recruitment and retention strategies to maintain a high-performing team.
  • Reacts immediately to issues requiring attention during the shift, ensuring a smooth and efficient operation.
  • Provides ongoing, specific direction to team members to ensure they are meeting their goals and objectives.
  • Encourages an exciting and fun work environment while motivating team members to meet sales and service targets.
  • Trains, orients, and monitors new team members, using performance tracking systems and feedback mechanisms.
  • Reports to Restaurant Owner, General Manager, Manager, and/or Assistant Manager on team member performance, providing constructive feedback and coaching.
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.

Guest Experience

  • Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members.
  • Responds to guest inquiries in a friendly and courteous manner, while maintaining an appropriate sense of urgency.
  • Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive experiences.
  • Assists in the running of company-wide incentive programs to drive sales and customer loyalty.

Operations and Compliance

  • Displays knowledge of and works in compliance with applicable legislation and regulations.
  • Complies with and enforces all Rensko Holdings operating standards and policies.
  • Ensures that all product and packaging is properly merchandised and stocked, maintaining a clean and organized store environment.
  • Responsible for shift cash procedures, including handling cash, operating the point-of-sale system, and maintaining accurate records.
  • Maintains operational efficiency through the use of positioning charts and other tools.
  • Supervises team members to ensure primary and secondary duties are completed, and that all tasks are performed to a high standard.
  • Ensures all restaurant policies are followed during the shift, including cash policies, meal and break policies, and food safety policies.
  • Keeps current on all new information on company systems and procedures, attending training sessions and meetings as required.
  • Assists the Restaurant Manager in driving sales and transactions during their shift, using data and analytics to inform decision-making.
  • Completes all required shift documentation, including records of waste, manager walk-throughs, and pre-rush checklists.
  • Escalates to management any issues or problems that arise during the shift.

Health and Safety

  • Works in compliance with occupational health and safety legislation and regulations.
  • Knows, understands, and follows safe work practices and procedures, using personal protective equipment as required.
  • Reports all injuries, illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner.
  • Does not operate any equipment, machine, device, or thing, or work in a manner that will endanger anyone.
  • Ensures health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents.

Physical Demands

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level.
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.).
  • Continuous standing on tiled surfaces for all tasks.
  • Ability to stand for long periods of time without a break.
  • Frequent hip flexion while walking for all tasks.
  • Occasional lifting of boxes of supplies/products weighing from

  • Shift Manager

    1 week ago

    Ann Arbor, Michigan, United States Sweetwaters Coffee & Tea Full time

    About the RoleWe are seeking a highly motivated and experienced Shift Manager to join our team at Sweetwaters Coffee & Tea. As a Shift Manager, you will be responsible for leading a team of baristas and ensuring that our customers receive exceptional service and high-quality products.Key ResponsibilitiesLead a Team of Baristas: Supervise and motivate a team...

  • Restaurant Operations Manager

    7 days ago

    Ann Arbor, Michigan, United States Applebee's Full time

    Job OverviewThe Team Lead role is a critical position at Applebee's, responsible for driving sales and profit, and meeting our guest experience expectations. As a department supervisor, you will lead the Applebee's Service Promise and One Best Way (OBW) in the restaurant, ensuring a high level of execution during 14 shifts each week.Key...

  • Restaurant Operations Manager

    3 days ago

    Ann Arbor, Michigan, United States Pasta Per Trio Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Pasta Per Trio. As an Assistant General Manager, you will play a key role in leading our restaurant to success by delivering exceptional customer service, managing day-to-day operations, and driving sales growth.Key ResponsibilitiesPartner with the...

  • Operations Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Domino's Franchise Full time

    Job OverviewPOSITION SUMMARYAs a natural leader, you excel in guiding teams and ensuring smooth operations. Domino's Franchise is on the lookout for dedicated individuals to fill managerial positions, particularly in the role of Operations Manager. This position is designed for those who thrive in leadership roles and possess the necessary skills to manage...

  • Restaurant Operations Manager

    2 days ago

    Ann Arbor, Michigan, United States Pasta Per Trio Full time

    About YouYou are looking for a challenging opportunity in restaurant management where you can utilize your leadership skills to drive success. You want a sharp team, and a bright future with a growing company. You're a passionate foodie and love learning new skills in the kitchen, dining room, and business operations. You consider yourself an innovator and...

  • Restaurant Operations Manager

    6 days ago

    Ann Arbor, Michigan, United States Culver's Full time

    Job SummaryCulver's is seeking a skilled and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for leading a team of restaurant staff, ensuring excellent customer service, and maintaining a clean and safe work environment.Key ResponsibilitiesLead a team of restaurant staff to ensure excellent customer service and a clean...

  • Restaurant Operations Manager

    4 days ago

    Ann Arbor, Michigan, United States Culver's Full time

    About Culver'sCulver's is a fast-growing restaurant chain that values its team members and provides opportunities for growth and development.Job SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for leading a team of restaurant staff and...

  • Restaurant Operations Manager

    6 days ago

    Ann Arbor, Michigan, United States McDonald's Full time

    Job SummaryThe Restaurant General Manager is responsible for overseeing the daily operations of a McDonald's restaurant, ensuring that it meets the company's high standards of quality, service, cleanliness, and food safety.Key ResponsibilitiesDevelop and implement business strategies to drive sales growth and profitabilityLead and manage a team of Shift and...

  • Operations Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Domino's Pizza LLC Full time

    Salary: Starting at $50,000 annually with the possibility of bonuses based on experience.Job Overview:You will oversee all activities during your scheduled shift.Your responsibilities include managing cost controls, overseeing inventory, handling cash management, and ensuring excellent customer service.Key Responsibilities:Implement effective inventory...

  • Operations Manager

    6 days ago

    Ann Arbor, Michigan, United States Domino's Franchise Full time

    Job OverviewAs a key member of the Domino's Franchise team, the General Manager is responsible for overseeing the daily operations of the store. This includes managing staff, maintaining high standards of customer service, and ensuring the store runs smoothly and efficiently.Key ResponsibilitiesLead and motivate a team of staff to achieve sales and customer...

  • Regional Operations Manager

    1 week ago

    Ann Arbor, Michigan, United States Domino's Corporate Full time

    Job OverviewThe Regional Operations Manager is tasked with overseeing the comprehensive operations of multiple outlets within our organization, focusing on enhancing revenue and profitability. This role involves implementing corporate strategies, ensuring compliance with organizational standards, and leading a team of store managers and staff to foster...

  • Operations Excellence Manager

    1 week ago

    Ann Arbor, Michigan, United States The Solutions Group Inc. Full time

    Position Overview:The Solutions Group Inc. is in search of an exceptional leader to enhance our operational framework. As the Operations Excellence Manager, you will be responsible for driving operational effectiveness while elevating the overall client experience. Your role will encompass spearheading process enhancement initiatives, mentoring and...

  • Operations Excellence Manager

    1 week ago

    Ann Arbor, Michigan, United States The Solutions Group Inc. Full time

    Position Overview:The Solutions Group Inc. is in search of an exceptional leader to join our team as the Operations Excellence Manager. In this pivotal role, you will be responsible for enhancing operational performance while elevating the customer journey. Your focus will be on spearheading process enhancement initiatives, guiding and nurturing your team,...

  • Store Operations Manager

    7 days ago

    Ann Arbor, Michigan, United States Tropical Smoothie Cafe Full time

    About Tropical Smoothie CafeTropical Smoothie Cafe is a fast-casual restaurant chain that offers a unique blend of healthy food and tropical flavors. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun.Job SummaryWe are seeking an experienced Store Operations Manager to lead our team and drive...

  • Facilities Operations Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Domino's Pizza LLC Full time

    Position OverviewThis role is pivotal in steering the conceptualization, execution, and continuous management of the Facility Management strategy, methodologies, and systems.Key Responsibilities:Lead the development and implementation of innovative facility management practices.Oversee a dedicated team responsible for the daily operational functions.Ensure...

  • Automotive Operations Manager

    1 week ago

    Ann Arbor, Michigan, United States ParkOps Full time

    Job DescriptionJob Title: Dealership Valet ManagerCompany: ParkOpsLocation: RemoteJob Type: Full-timeSalary: $50,000 - $60,000 per year + monthly performance bonusesBenefits: Health insurance benefits, monthly performance bonuses, and an option to join the company 401(k) plan after 1 year of serviceJob Summary:We are seeking a highly skilled and experienced...

  • Custodial Operations Manager

    7 days ago

    Ann Arbor, Michigan, United States ABM Industries Full time

    About the RoleABM Industries is seeking a highly skilled and experienced Custodial Assistant Account Manager to lead our team of janitorial staff. As a key member of our operations team, you will be responsible for overseeing and coordinating the day-to-day activities of the janitorial team, ensuring that all cleaning tasks are completed efficiently and to...

  • Restaurant Operations Manager

    7 days ago

    Ann Arbor, Michigan, United States Aventura Restaurant Full time

    About Aventura RestaurantAventura Restaurant is a leading dining establishment that prides itself on delivering exceptional service and culinary experiences. We are seeking a highly skilled and motivated individual to join our team as a Restaurant Operations Manager.Job SummaryThe Restaurant Operations Manager will be responsible for leading our team to...

  • Facilities Operations Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Domino's Full time

    Company OverviewDomino's Pizza, established in 1960, has evolved into a dynamic brand known for its commitment to honesty, transparency, and exceptional food quality. As a leader in technology, we are consistently ranked among the top companies in online transactions, with a significant portion of our sales generated through digital channels.Position...

  • Operations Strategy Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Camel Energy Inc. Full time

    Job OverviewCamel Energy Inc. stands at the forefront of the low-voltage transportation battery and energy solutions sector, catering to over 200 OEM clients worldwide. We are seeking a skilled Business Operations Manager to drive our growth and enhance our operational efficiency.Key ResponsibilitiesDevelop and implement processes that align with our...