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Restaurant Operations Manager

2 months ago

Ann Arbor, Michigan, United States Applebee's Full time
Job Overview

The Team Lead role is a critical position at Applebee's, responsible for driving sales and profit, and meeting our guest experience expectations. As a department supervisor, you will lead the Applebee's Service Promise and One Best Way (OBW) in the restaurant, ensuring a high level of execution during 14 shifts each week.

Key Responsibilities
  • Serves as Subject Matter Expert (SME) for all restaurant operations, including food and beverage execution, labor management, and service standards.
  • Performs department Manager Ownership and Awareness chart activities to ensure readiness and accountability to TSFR/Applebee's OBW and Brand Standards.
  • Ensures shift-to-shift execution and systems that support positioning our teams for success, including labor deployment, inventory management, and food safety practices.
  • Engages in Performance Management with the support of the General Manager through Coaching in the Moment and team member one-on-ones.
  • Develops bench strength within the hourly community and coordinates initiatives to build sales and improve the guest experience.
Requirements
  • 2 years of experience in the restaurant industry, with a preference for casual dining.
  • Proven expertise in a lead role with management, including successful examples of financial and guest experience.
  • Ability to assess, facilitate, and deliver hourly training programs to build both competencies and bench strength.
  • In-depth understanding of the guest experience, processes, and learning's as it relates to operations.
  • Ability to work in a fast-paced environment with a sense of urgency and display a professional image, including diplomacy and tact.