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Regional Operations Manager

2 months ago

Ann Arbor, Michigan, United States Domino's Corporate Full time
Job Overview

The Regional Operations Manager is tasked with overseeing the comprehensive operations of multiple outlets within our organization, focusing on enhancing revenue and profitability. This role involves implementing corporate strategies, ensuring compliance with organizational standards, and leading a team of store managers and staff to foster positive employee engagement and retention.

KEY RESPONSIBILITIES

(30%) Leadership and Team Development
• Communicate corporate, regional, and area objectives while collaborating with General Managers to establish actionable goals.
• Conduct regular site visits and assessments to ensure operational standards are upheld.
• Mentor and guide team members across all levels to optimize their performance.
• Coordinate support resources as necessary to drive action and improvement.
• Empower General Managers and Assistant Managers to take full responsibility for their store's performance and hold them accountable for meeting expectations.
• Drive compliance initiatives and work with store managers to enhance compliance metrics.
• Ensure adherence to safety and security protocols across all locations.
• Facilitate the rollout of innovative initiatives and ensure their effective implementation.
• Assist in the onboarding process for new team members.

(35%) Operational Excellence
• Ensure that operational targets are achieved, including key performance indicators.
• Reinforce the execution of essential policies and operational standards.
• Identify and address operational deficiencies in underperforming locations, developing structured action plans for improvement.
• Collaborate with support teams to tackle identified gaps.
• Hold team members accountable for executing action plans and monitor progress with urgency.
• Guarantee exceptional customer service across all outlets.

(10%) Talent Development
• Implement systems that promote effective hiring, retention, training, and development of staff.
• Ensure General Managers meet staffing and training objectives.
• Identify and nurture high-potential Assistant Managers for future leadership roles.
• Work with Human Resources to develop strategies for staffing and turnover challenges.
• Enhance team member and customer engagement through various initiatives.
• Conduct performance evaluations for General Managers, providing constructive feedback focused on growth.

(10%) Financial Management
• Monitor key financial metrics on a daily basis.
• Analyze financial and operational data to extract valuable business insights.
• Prepare executive presentations to communicate key trends and results.
• Provide weekly updates on financial and operational performance during leadership meetings.
• Ensure adherence to operating plans through regular financial reviews.

(10%) Market Development Initiatives
• Collaborate with corporate and marketing teams to create market-specific business plans.
• Drive the execution of local marketing initiatives to enhance brand visibility and growth.
• Empower General Managers to take charge of local marketing efforts, fostering community relationships.
• Work with corporate leadership to identify new growth opportunities through strategic initiatives.

(5%) Administrative Duties
• Manage scheduling to align with weekly objectives.
• Complete necessary documentation and ensure compliance with internal processes.
• Maintain updated communication boards in all locations.

Qualifications
• Bachelor's Degree preferred.
• Minimum of 3 years of experience in multi-unit management within the restaurant or retail sector.
• Proven track record in ensuring operational efficiency across multiple locations.
• Strong understanding of company standards and operational procedures.
• Proficient in financial analysis and interpretation of financial statements.
• Excellent communication skills, both verbal and written, including public speaking capabilities.
• Strong organizational and planning skills.