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Marine Technical Support Specialist
2 months ago
Position Title: Marine Product Support Specialist
Employment Status: Full-Time
Classification: Exempt
Reports To: Director of Customer Experience
Location: Orlando, Florida
About Regal Marine Industries:
For over fifty years, Regal Marine Industries has been synonymous with quality in the boating sector. As a family-owned business since 1969, we pride ourselves on our commitment to craftsmanship and innovation. Our team of over 800 dedicated professionals continues to design and manufacture luxurious boats ranging from 20 to 50 feet, exemplifying both elegance and performance.
Our unique position as a privately held company allows us to uphold our core values and prioritize our team members. We are committed to fostering a culture of growth and providing opportunities for advancement. At Regal Marine Industries, your enthusiasm for boating and commitment to excellence will lead to a rewarding career.
Our Purpose: Honor God & Enrich Lives.
Our Mission: With divine guidance, we aim to cultivate an outstanding team dedicated to enhancing lives and delivering exceptional boating experiences.
Position SummaryRegal Marine Industries is in search of a skilled and customer-oriented Product Support Specialist to enhance our Customer Experience team. This role is pivotal in ensuring our clients enjoy a superior experience with our products. Your technical expertise, strong communication abilities, and commitment to customer satisfaction will play a vital role in upholding Regal Marine's esteemed reputation for quality.
Key Responsibilities- Technical Assistance
- Deliver comprehensive technical support to Regal dealers and customers, addressing concerns related to the operation, maintenance, and performance of our boats.
- Customer Engagement
- Manage customer inquiries through various channels, ensuring prompt and effective resolution of issues or concerns.
- Product Expertise
- Maintain an extensive understanding of our product offerings, keeping abreast of new features, enhancements, and maintenance protocols.
- Feedback Gathering
- Proactively collect customer feedback and relay insights to product development teams to support product improvements and innovation.
- Record Keeping
- Maintain detailed documentation of customer interactions, issues, and resolutions, ensuring high accuracy and attention to detail.
- Troubleshooting
- Identify and resolve product issues, providing clear guidance to customers for effective solutions.
- Training Development
- Assist in the creation of training materials and educational resources for Regal dealers and customers, enhancing their knowledge and enjoyment of our products.
- Collaborative Support
- Work collaboratively with other departments, including sales and engineering, to deliver comprehensive support and ensure consistent customer satisfaction.
- Experience in customer support, technical assistance, or a related field, preferably within the boating or marine sector.
- Strong technical skills and the ability to quickly grasp new product information.
- Exceptional verbal and written communication skills.
- Proficient problem-solving skills with a customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Familiarity with CRM systems and support software.
- Conversational proficiency in English.
While performing the duties of this position, the employee may encounter various weather conditions, typical office settings, or factory environments that are not climate-controlled. The noise level in the workplace is generally moderate, with certain areas of the factory exhibiting high levels of fiberglass and dust.
Physical RequirementsThe physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While fulfilling the responsibilities of this position, the employee will primarily be seated at a desk and working on a computer for extended periods. The employee may frequently need to enter non-climate-controlled manufacturing areas to collaborate with management and team members on HR-related matters. Occasionally, the employee may be required to lift items weighing up to 15 pounds.
Additional InformationThis job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required of the employee for this position. Responsibilities may change at any time with or without notice.
EEO Statement: Regal Marine Industries, Inc. is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location where the company operates. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. strictly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Any improper interference with Regal Marine Industries, Inc.'s employees' ability to perform their job duties may result in disciplinary action, including termination.
This position is contingent upon successfully passing a mandatory pre-employment drug test and background check in accordance with company policy.
