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Factory Support Technician

1 month ago

Orlando, Florida, United States Regal Marine Industries Inc Full time
Job Title: Factory Support Technician

Regal Marine Industries, Inc. is seeking a skilled and experienced Factory Support Technician to join our team. As a key member of our service shop operations, you will be responsible for providing exceptional customer service and after-sale support, with a focus on overseeing daily service shop operations.

Key Responsibilities:

  • Support service shop operations with high efficiency, quality, and timely completion of repairs and maintenance tasks.
  • Collaborate with sales, marketing, and production teams to setup & support boat shows and marketing events, ensuring boats are prepared to meet quality standards.
  • Work collaboratively within the team, providing support and assistance to fellow technicians.
  • Provide exceptional customer service, addressing inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
  • Utilize strong technical knowledge to diagnose and repair boats, offering guidance on complex issues and ensuring high-quality workmanship.
  • Uphold safety protocols and industry regulations, ensuring a safe working environment and compliance with standards.
  • Support training and development initiatives, staying informed about industry trends, technologies, and product developments.

Requirements:

  • 3-5 years of experience in the marine industry.
  • Open availability and willingness to travel.
  • High school diploma or equivalent.
  • Proven technical expertise in boat systems, engines, electrical systems, and plumbing.
  • Proficient in all aspects of trailering a boat.
  • Experience with fiberglass and resin.
  • Excellent diagnostic and problem-solving skills.
  • Customer-focused with exceptional interpersonal and communication skills.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational skills and attention to detail.
  • Valid driver's license and availability for extensive travel.
  • Must possess or be able to obtain a valid passport.

Preferred Qualifications:

  • Experience with gel coat repair.
  • Possess or be able to obtain a captain's license (reimbursed by the company).
  • Attention to detail and ability to work collaboratively in close proximity to others.
  • Understanding and ability to follow verbal and written directions.
  • Experience with gel coat repair.
  • Excellent verbal and written communication skills.
  • Good time management skills to schedule and complete work efficiently.
  • Proficient with PC using Microsoft Office suite and Google Docs.

Work Environment:

Must be able to work in a non-climate controlled environment where ambient air temperature can exceed outside air temperature reaching over 100 degrees Fahrenheit at times.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to bend at the waist and knees and stand for extended periods of time. The employee is frequently required to climb into and out of the boats using stairs. The employee must frequently be able to lift 50 pounds, work 10 hour days with most of the time being on your feet, and work overtime, whether planned or unplanned.

EEO Statement:

Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.

This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.