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Marine Product Support Specialist

1 month ago

Orlando, Florida, United States Regal Boats Full time
Job Title: Marine Product Support Specialist

Regal Boats is seeking a skilled and customer-focused Product Support Specialist to join our Customer Experience team. In this role, you will play a key part in ensuring our customers have an exceptional experience with our products.

Key Responsibilities:
  • Technical Support: Provide in-depth technical support to Regal dealers and customers, resolving issues related to our boats' operation, maintenance, and functionality.
  • Customer Interaction: Handle customer inquiries via phone, email, or in person, ensuring a timely and effective resolution of issues or concerns.
  • Product Knowledge: Maintain extensive knowledge of our product line, staying updated on new features, improvements, and maintenance requirements.
  • Feedback Collection: Actively collect customer feedback and share insights with product development teams to contribute to product enhancements and innovation.
  • Documentation: Keep detailed records of customer interactions, issues, and resolutions, maintaining a high level of accuracy and attention to detail.
  • Troubleshooting: Diagnose and troubleshoot product issues, providing clear and concise guidance to customers for resolving them.
  • Training and Education: Assist in creating training materials and educational content for Regal dealers and customers, enhancing their understanding and enjoyment of our boats.
  • Cross-Functional Collaboration: Work closely with other departments, including sales and engineering, to provide comprehensive support and ensure consistent customer satisfaction.
Required Qualifications:
  • Prior experience in customer support, technical support, or a related role, preferably in the boating or marine industry.
  • Strong technical aptitude and ability to learn new products quickly.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and customer-focused mindset.
  • Ability to work effectively in a team and independently.
  • Familiarity with CRM systems and support software.
  • Conversational English.

Regal Boats is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this exciting opportunity.