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Virtual Patient Access Specialists

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Virtual Hiring Event - Patient Access

Are you dedicated to providing exceptional support to patients?

Do you possess experience in a call center environment?

The Johns Hopkins Medical Call Center (Patient Access Services) is in search of compassionate customer service professionals who excel in problem-solving and can adapt quickly to various situations. Contribute to delivering top-tier healthcare by:

  • Handling incoming and outgoing communications (calls, emails, faxes, etc.) between healthcare providers and patients seeking services
  • Building rapport with patients while collaborating with a skilled, multi-disciplinary team
  • Facilitating complex appointment scheduling

Qualifications:

A high school diploma or GED is required.

A minimum of two years of experience in a medical office, hospital, medical call center, or a comparable customer service role is necessary.

Ability to converse and type simultaneously, along with outstanding verbal and written communication skills, is essential.

Benefits:

Enjoy a favorable schedule - Monday to Friday, 8 AM to 5 PM.

Hybrid work model - Initial training may occur on-site for several weeks, followed by one day in the office each week at most.

Generous paid time off, tuition reimbursement, opportunities for advancement, and additional perks.

Important Notice: All employees of Johns Hopkins Health System must be fully vaccinated against the COVID-19 virus. Proof of vaccination status will be required upon employment commencement. Exceptions may be granted for religious beliefs or medical reasons.

Authorization to Work in the United States: Applicants requiring sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates maintain a drug-free workplace.