Patient Access Specialist III
8 hours ago
Job Summary
We are seeking a highly skilled Patient Access Specialist III to join our team at Johns Hopkins Medicine. In this role, you will provide support in a lead capacity for technical and administrative activities, assisting the supervisor in coordinating call center activity and serving as a resource for staff.
Key Responsibilities
- Provide exceptional customer service to patients and physicians, responding to inquiries and resolving issues in a timely and professional manner.
- Assist with training staff and serve as a resource for complex situations, ensuring that all team members have the necessary knowledge and skills to perform their duties effectively.
- Coordinate complex appointment scheduling, linking consults, return visits, procedures, and ancillary services required for specialty and multiple sub-specialties with the department.
- Maintain patient demographic and insurance pre-registration information in scheduling systems, ensuring accuracy and efficiency.
- Provide high-quality customer service on every call, instituting ways to increase productivity and patient satisfaction.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and staff.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Knowledge of healthcare operations and patient access procedures, with the ability to apply this knowledge in a practical setting.
About Johns Hopkins Medicine
Johns Hopkins Medicine is a world-renowned healthcare organization dedicated to providing exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. We are committed to creating a welcoming and inclusive environment, where all employees feel valued and empowered to contribute to our mission.
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