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Patient Access Representative

2 months ago


Hillsboro OR USA, United States Kaiser Permanente Full time
Job Summary:

The Patient Access Representative is a vital role within the Kaiser Permanente Health System environment. This position is responsible for ensuring a complete and accurate patient admission/registration process, welcoming patients into the care delivery setting, and initiating the administrative systems that lay the groundwork for their clinical care and financial documentation.

Responsibilities:
  • Collecting pertinent registration data, performing functions such as limited insurance eligibility and benefits verification, point of service cash collection, based on established manual or technological protocols, and completion of documentation necessary for the expedient registration/admission of patients according to organizational policy and procedures and federal/state/regulatory requirements.
  • Obtaining inpatient bed assignments and processing inpatient admission, including direct admit, to include following patient identification protocols and completion of necessary documentation.
  • Referring patients to Financial Counselors for Medical Financial Assistance.
  • Answering and/or referring questions received from patients, visitors, staff as appropriate.
  • Performing various related cash handling procedures per SOX control regulations.
  • Acting as an ambassador to ensure a patient-friendly experience.
  • Facilitating the patient and family care experience and aiding them in understanding the Kaiser Permanente Healthcare System facilities and routines.
  • Working closely with both the financial team (Patient Business Services and the payor(s)) and the clinical team (nursing, physicians, hospital supervisors, etc) to ensure the optimum patient experience, accurate registration, maximum cash flow, and reimbursements for the system.
Requirements:
  • Minimum one (1) year of healthcare financial AND minimum one (1) year of office environment customer service OR Minimum two (2) years of post-high school related education OR combination of education and experience.
  • High School Diploma or General Education Development (GED) required.
  • Basic Life Support
  • Medical Terminology Certification
Preferred Qualifications:
  • Obtains training to become a Certified Healthcare Access Associate by the National Association of Healthcare Access Management within 180 days of employment preferred.
  • Previous experience with EPIC applications preferred.
  • Previous hospital or ambulatory clinic registration experience.
  • Certification by HFMA or NAHAM preferred.
  • One (1) year of higher education preferred.
About Kaiser Permanente:

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care to its members. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our healthcare system and providing exceptional patient experiences.