Patient Access Representative

5 days ago


Hillsboro, United States Kaiser Permanente Full time
Job Summary:

The Patient Access Representative is a vital role within the Kaiser Permanente Health System environment. This position is responsible for ensuring a complete and accurate patient admission/registration process. The ideal candidate will possess excellent communication skills, organizational abilities, and a strong understanding of healthcare regulations and policies.

Key Responsibilities:
  • Registration: Greets and registers patients for various medical services, pre-registers patients where applicable, and completes comprehensive bedside or telephone interviews to obtain pertinent demographic information and insurance data.
  • Revenue Collection: Determines and collects cost-shares, and partial payments for services to be received, and communicates with patients regarding payment policies and procedures.
  • Appointing: Schedules and/or cancels appointments based on member needs and regional protocol.
  • Regulatory/Organizational Compliance: Completes regulatory or policy required forms, understands and adheres to healthcare regulations and policies, and maintains accurate statistical records of departmental activities.
  • General Services: Provides information assistance to patients, visitors, and the public regarding general hospital policies and procedures, and assists patients with specialty phone numbers, facility directions, and office layouts.
Requirements:
  • Minimum one (1) year of healthcare financial and minimum one (1) year of office environment customer service experience, or minimum two (2) years of post-high school related education, or combination of education and experience.
  • High School Diploma or General Education Development (GED) required.
  • Medical Terminology Certification and Basic Life Support required.
Preferred Qualifications:
  • Previous experience with EPIC applications preferred.
  • Previous hospital or ambulatory clinic registration experience.
  • Certification by HFMA or NAHAM preferred.
About Kaiser Permanente:

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. We strive to create an environment that is welcoming and inclusive for all employees, patients, and visitors. We believe that our diversity and inclusion efforts are essential to delivering high-quality care and services to our members and patients.



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