Patient Access Representative

4 weeks ago


Oneonta NY USA, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at UnitedHealth Group. As a Patient Access Representative, you will be responsible for ensuring that patients have a positive and efficient experience when accessing our healthcare services.

Key Responsibilities:
  • Collect and verify patient demographics, health information, and insurance eligibility
  • Utilize computer systems to enter and verify patient data in real-time
  • Process referrals, pre-certification, pre-determinations, and pre-authorizations
  • Verify insurance coverage and create price estimates
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations
  • Identify and collect outstanding balances from previous visits
  • Collect data from patients and referring provider offices to confirm and create scheduled appointments
  • Respond to patient and caregiver inquiries in a compassionate and respectful manner
  • Generate, review, and analyze patient data reports
Requirements:
  • High School Diploma or equivalent
  • 1+ years of customer service experience
  • Ability to work per diem hours with potential to cover all shifts within a 24-hour day
  • Ability to work onsite at both Oneonta, NY and Sidney, NY facilities
Preferred Qualifications:
  • 1+ years of experience in scheduling and authorizations
  • Ability to work night and weekend hours
  • Healthcare experience and clinical knowledge
Soft Skills:
  • Effective communication and interpersonal skills
  • Strong time-management and organizational skills
  • Ability to engage and communicate with individuals and groups of adults
Physical and Work Environment:
  • Standing for long periods of time while using a workstation on wheels and phone/headset

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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