Customer Service Representative

5 days ago


Bowling Green, Kentucky, United States Service One Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service One Credit Union. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members, handling transactions, and assisting with account maintenance.

Key Responsibilities
  1. Member Service: Provide prompt and courteous service to members, responding to their needs and resolving any issues in a timely and professional manner.
  2. Transaction Processing: Accurately process transactions, including deposits, withdrawals, and transfers, while maintaining a high level of accuracy and attention to detail.
  3. Account Maintenance: Assist members with account maintenance, including balance inquiries, account openings, and loan applications.
  4. Cash Handling: Balance cash, checks, and transfer items, ensuring that all transactions are accurately recorded and reconciled.
  5. Team Collaboration: Work collaboratively with other team members to achieve business objectives and provide exceptional service to members.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with cash handling
  • Proficiency in Microsoft Office and core processing platforms
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our members


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