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Customer Engagement Specialist

2 months ago

Bowling Green, Kentucky, United States Belk Full time

Retail Sales Representative

At Belk, we are committed to redefining the department store experience. As a Retail Sales Representative, your primary responsibility will be to enhance store sales and performance metrics by delivering exceptional customer service. You will play a vital role in driving sales through effective merchandising strategies that resonate with our clientele.

Key Responsibilities:

  • Delivering Outstanding Customer Service: Greet and engage customers with warmth and enthusiasm.
  • Exhibiting Proactive Behavior: Achieve or surpass goals related to the Belk credit Rewards program.
  • Understanding Product Offerings: Familiarize yourself with the store's assortment and inventory across various locations.

Focus on Achieving Results:

  • Meet or exceed personal sales targets.
  • Enhance transaction value by recommending additional products to customers.
  • Minimize inventory loss in your designated area.
  • Collaborate effectively with colleagues and management to complete assigned tasks.
  • Maintain the sales floor and stock areas in accordance with store standards.
  • Adhere to established procedures for inventory management and markdowns.
  • Comply with all policies outlined in the associate handbook.
  • Be open to additional responsibilities as assigned by the Sales Team Manager.
  • Assist operational teams with non-sales duties as required.

Qualifications:

  • No formal education is required.
  • Previous retail experience is preferred.

Skills and Abilities:

  • Strong communication skills.
  • Ability to learn and utilize industry-related technology.

Physical Requirements:

  • Capability to operate a computer keyboard, touchscreen devices, and standard business equipment.
  • Manual dexterity for tasks such as removing security tags.
  • Ability to lift and move stock carts as needed.
  • Physical tasks may include reaching and lifting items weighing between 25-50 pounds.