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Service Excellence Representative

2 months ago

Bowling Green, Kentucky, United States Fort Dearborn Full time

Customer Service Representative

Location: Bowling Green, Kentucky

Overview

Advance Your Career with a Leading Organization

Fort Dearborn, a prominent name in the label and packaging industry, is seeking dedicated individuals to join our Customer Service Team. With a legacy of over 110 years in delivering excellence, we are committed to maintaining our status as the largest prime label and packaging supplier worldwide.

The Customer Service Team exemplifies Fort Dearborn's commitment to outstanding service by providing precise, clear, and timely information regarding customer orders and shipments. This role requires a comprehensive understanding of our clients and the products we manufacture for them, coupled with strong analytical skills and exceptional communication abilities.

Key Responsibilities:

Deliver Exceptional Customer Service

  • Take ownership of customer inquiries by providing accurate and timely information regarding their orders.
  • Oversee the entire process of customer orders from entry to shipment, ensuring consistent and clear communication with both internal and external stakeholders.
  • Investigate customer concerns to uncover underlying needs beyond initial requests.
  • Communicate effectively and take prompt action to exceed customer expectations, ensuring they have access to necessary information and support.
  • Commit to enhancing knowledge of the company’s products, services, and solutions.

Collaborate Effectively Across Departments

  • Work cooperatively with various departments and teams to achieve organizational goals, demonstrating a strong team-oriented approach.
  • Show understanding and respect for differing viewpoints, adapting strategies as situations evolve.

Exhibit Excellence in Customer Service by meeting the following Key Performance Indicators:

  • Accuracy of order entries and releases
  • Volume of orders processed
  • Timeliness of order entries and releases

Qualifications:

A four-year college degree or two to four years of relevant experience and/or training, or an equivalent combination of education and experience.

Proficiency in Business Operating Systems, as well as Internet software, Microsoft Word, and Excel.

Additional Information:

Fort Dearborn offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and 401(k) plans.

We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Fort Dearborn is an equal opportunity employer.