Customer Support Specialist
1 week ago
CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Representative plays a vital role in delivering outstanding service to our clientele, ensuring that all merchandise is handled with utmost care, and creating a welcoming shopping atmosphere for every visitor.
- Ensures the secure handling of all firearms brought into the establishment using trigger locks
- Manages the check-in process for vendor representatives and oversees visitor identification
- Facilitates the sale of appropriate Hunting and Fishing Licenses
- Processes merchandise returns and manages incentive programs
- Maintains comprehensive product knowledge and stays informed about ongoing promotions
EXPERIENCE/QUALIFICATIONS:
- High school diploma or equivalent experience preferred
KNOWLEDGE, SKILLS, AND ABILITY:
- Proficient in basic math, cash handling, and operating Point of Sale systems
- Strong communication and customer service abilities
- Capable of building effective working relationships
PHYSICAL REQUIREMENTS:
- Regularly required to stand and/or walk throughout the shift
- Consistently communicates with others
- Occasionally required to climb or descend ladders
- Works in various environmental conditions
- Occasionally lifts and moves items weighing up to 100 pounds
INDEPENDENT JUDGEMENT:
Performs duties under supervision, with occasional independent decision-making required. Provides suggestions for enhancing work processes.
Benefits Overview:
- Discounts on retail items, dining, and resorts
- Dental and vision insurance
- 401k Retirement Savings Plan
- Paid holidays and vacation time
- Bass Pro Cares Fund
Bass Pro Shops is an equal opportunity employer.
Individuals with disabilities may be entitled to reasonable accommodations under the ADA.
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