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Customer Support Specialist

2 months ago

Bowling Green, Kentucky, United States Bass Pro Shops Full time

CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative plays a vital role in delivering outstanding customer support, managing merchandise responsibly, and ensuring a positive shopping experience for every patron.

  • Ensures all firearms brought into the establishment are secured with trigger locks
  • Welcomes Vendor representatives and manages visitor identification
  • Processes appropriate Hunting and Fishing Licenses
  • Facilitates merchandise returns and promotional programs
  • Maintains comprehensive product knowledge and stays informed about current sales

EXPERIENCE/QUALIFICATIONS:

  • High school diploma or equivalent experience is required

KNOWLEDGE, SKILLS, AND ABILITY:

  • Proficient in calculating figures, making change, and operating Point of Sale systems
  • Strong communication and customer service abilities
  • Capable of building effective working relationships

PHYSICAL REQUIREMENTS:

  • Must be able to stand and/or walk for extended periods during shifts
  • Regularly communicates with customers and team members
  • Occasionally required to climb or descend ladders
  • Must be able to work in various environmental conditions
  • Occasionally lift and move items weighing up to 100 pounds

INDEPENDENT JUDGEMENT:

Tasks are performed under supervision, with some instances requiring independent judgment. Recommendations for improving work processes are encouraged.

Benefits Summary:

  • Discounts on retail merchandise, dining, and resorts
  • Dental and vision insurance
  • 401k Retirement Savings Plan
  • Paid holidays and vacation time
  • Bass Pro Cares Fund

Bass Pro Shops is an equal opportunity employer.

Individuals with disabilities may be entitled to reasonable accommodations under the ADA.