Service Team Manager
6 hours ago
Perkins Restaurants is seeking a skilled Service Leader to join our team. As a Service Leader, you will be responsible for delivering exceptional guest satisfaction by implementing company policies, procedures, and performance standards.
Key Responsibilities:
- Ensure guests are properly greeted, seated, and served.
- Resolve guest complaints in a timely and professional manner.
- Manage cash handling and credit card transactions accurately and efficiently.
- Maintain a clean and safe facility, adhering to safety and sanitation requirements.
- Monitor food temperatures to prevent foodborne illness.
- Train employees to ensure proper performance and productivity.
- Verify menu items are prepared and served to standards.
- Identify and correct system breakdowns to achieve maximum guest satisfaction.
- Communicate with management and coworkers regarding product/service deficiencies.
- Control change funds, cash registers, and guest checks.
Qualifications:
- Basic skills in sanitation, safety, and customer service.
- Trustworthiness and ability to handle cash and credit transactions.
- Effective communication and multitasking skills.
- Ability to work under pressure and perform tasks efficiently.
Physical Requirements:
- High level of mobility and flexibility.
- Ability to work irregular hours and lift serving trays up to 20 pounds.
- Continuous standing and walking required.
This job description is not intended to be an exhaustive list of all responsibilities, skills, and efforts required of the Service Leader. Compensation: $ - $ per hour
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