Service Team Manager

6 hours ago


Rochester, New York, United States Perkins Restaurants Full time
Service Leader Job Description

Perkins Restaurants is seeking a skilled Service Leader to join our team. As a Service Leader, you will be responsible for delivering exceptional guest satisfaction by implementing company policies, procedures, and performance standards.



Key Responsibilities:


  • Ensure guests are properly greeted, seated, and served.
  • Resolve guest complaints in a timely and professional manner.
  • Manage cash handling and credit card transactions accurately and efficiently.
  • Maintain a clean and safe facility, adhering to safety and sanitation requirements.
  • Monitor food temperatures to prevent foodborne illness.
  • Train employees to ensure proper performance and productivity.
  • Verify menu items are prepared and served to standards.
  • Identify and correct system breakdowns to achieve maximum guest satisfaction.
  • Communicate with management and coworkers regarding product/service deficiencies.
  • Control change funds, cash registers, and guest checks.


Qualifications:


  • Basic skills in sanitation, safety, and customer service.
  • Trustworthiness and ability to handle cash and credit transactions.
  • Effective communication and multitasking skills.
  • Ability to work under pressure and perform tasks efficiently.


Physical Requirements:


  • High level of mobility and flexibility.
  • Ability to work irregular hours and lift serving trays up to 20 pounds.
  • Continuous standing and walking required.


This job description is not intended to be an exhaustive list of all responsibilities, skills, and efforts required of the Service Leader. Compensation: $ - $ per hour


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