Operations Manager

4 hours ago


Rochester, New York, United States SERVPRO Team Skov Full time
About SERVPRO Team Skov

At SERVPRO Team Skov, we're dedicated to making a real difference in people's lives. Our mission is to be there for our customers when they need us most and to make fires and floods, "Like it never even happened."

Operations Manager Role

As the Operations Manager for SERVPRO Team Skov, you will report to the General Manager and be responsible for managing the mitigation division and branch operations in the GM's absence. You will be a key member of our team, working alongside other passionate, goal-driven professionals to deliver exceptional customer experiences.

Key Responsibilities
  • Manage customer experience and overall customer satisfaction
  • Ensure effective scheduling of jobs, staff, vehicles, and equipment
  • Confirm daily documentation of work, ensuring all files are accurate and complete
  • Develop scope of work for projects and review estimates
  • Manage job file documentation, job profitability, and efficiencies
  • Negotiate customer approval of project scope and estimate
  • Manage equipment and materials
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines
  • Assist in the hiring and retention of staff
  • Provide training for teams on equipment, safety processes, and customer service
  • Develop and implement processes to improve performance
Requirements
  • Restoration industry experience
  • Valid Driver's License
  • High school diploma/GED
  • Minimum 2 years of management experience
  • Intermediate math skills
  • Outstanding written and oral communication skills
  • Xactimate and estimating experience
  • IICRC certifications preferred
Physical Requirements
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
  • Ability to sit/stand/walk for prolonged periods of time
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary
Work Environment
  • In-person work with local travel required
  • Occasional overnight travel required for large loss or storm events

This is a full-time position with occasional overtime and on-call requirements. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.


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