Operations Manager

1 week ago


Rochester, New York, United States SERVPRO Team Skov Full time
Job Summary

Servpro Team Skov is seeking a highly skilled Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing the mitigation division and branch operations, ensuring seamless delivery of our services to customers.

Key Responsibilities:

  • Manage customer experience and overall satisfaction
  • Ensure effective scheduling of jobs, staff, vehicles, and equipment
  • Develop scope of work for projects and review estimates
  • Manage job file documentation, job profitability, and efficiencies
  • Negotiate customer approval of project scope and estimate
  • Manage equipment and materials
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines
  • Assist in hiring and retention of staff
  • Provide training for teams on equipment, safety processes, and customer service
  • Develop and implement processes to improve performance

Requirements:

  • Restoration industry experience
  • Valid Driver's License
  • High school diploma/GED
  • Minimum 2 years of management experience
  • Intermediate math skills
  • Outstanding written and oral communication skills
  • Xactimate and estimating experience
  • IICRC certifications preferred

Physical Requirements:

  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
  • Ability to sit/stand/walk for prolonged periods of time
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary

Work Environment:

  • In person with local travel required
  • Occasional overnight travel required for large loss or storm events


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