Operations Manager
1 week ago
Servpro Team Skov is seeking a highly skilled Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing the mitigation division and branch operations, ensuring seamless delivery of our services to customers.
Key Responsibilities:
- Manage customer experience and overall satisfaction
- Ensure effective scheduling of jobs, staff, vehicles, and equipment
- Develop scope of work for projects and review estimates
- Manage job file documentation, job profitability, and efficiencies
- Negotiate customer approval of project scope and estimate
- Manage equipment and materials
- Follow and oversee safe work practices and adherence to safety and risk management guidelines
- Assist in hiring and retention of staff
- Provide training for teams on equipment, safety processes, and customer service
- Develop and implement processes to improve performance
Requirements:
- Restoration industry experience
- Valid Driver's License
- High school diploma/GED
- Minimum 2 years of management experience
- Intermediate math skills
- Outstanding written and oral communication skills
- Xactimate and estimating experience
- IICRC certifications preferred
Physical Requirements:
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to travel locally and out of state when necessary
Work Environment:
- In person with local travel required
- Occasional overnight travel required for large loss or storm events
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