Service Operations Manager

4 weeks ago


Rochester, New York, United States Pep Boys Full time
Job Title: Assistant Service Manager

Job Summary:
We are seeking an experienced Assistant Service Manager to join our team at Pep Boys. As a key member of our service team, you will be responsible for supporting the service and tire team under the direction of the Manager, Store Service. Your primary focus will be on driving sales across service labor, parts, tires, and fleet business while providing essential selling and task support to our customers.

Key Responsibilities:
  • Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
  • Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
  • Performs CVIs and other service-related tasks as qualified and directed.
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
  • Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicates with all store associates, management, and customers.
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.

Requirements:
  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy and follow-through.
  • Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.


  • Rochester, New York, United States Eastern Propane Co Full time

    About the Role:This position oversees the daily activities of the Service Department, focusing on safety leadership, customer service, and internal growth.As a Service Operations Manager, you will supervise Service Technicians and Service CSR's, facilitating effective communication within the department and with other stakeholders, including sales, delivery,...


  • Rochester, New York, United States Eastern Propane Co Full time

    About the RoleThis position is responsible for overseeing the day-to-day activities of the Service Department, setting a high standard for safety leadership, customer service, and internal growth.Key ResponsibilitiesSupervise Service Technicians and Service CSR's to facilitate effective communication within the department and with other stakeholders in the...


  • Rochester, New York, United States Eastern Propane Co Full time

    About this Opportunity:This role is responsible for overseeing the day-to-day activities of the Service Department, setting a high standard for safety leadership, customer service, and internal growth. The position supervises Service Technicians and Service CSR's, facilitating effective communication within the department and with other stakeholders,...

  • Operations Manager

    4 weeks ago


    Rochester, New York, United States Haza Foods, LLC Full time

    Job Summary: We are seeking a highly skilled Operations Manager to join our team at Haza Foods, LLC. As a key member of our management team, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours.Key Responsibilities:Supervise operational activities during...


  • Rochester, New York, United States Morrison Healthcare Full time

    Job Summary:Job Summary:As a Traveling Retail Manager with Morrison Healthcare, you will be responsible for the successful retail/cafeteria operation of Food & Nutrition Services under the direction of the Director of Dining Services.This position will require travel to all enterprises but can be based out of Rochester, MN or NW Wisconsin.Key...

  • IT Operations Manager

    3 weeks ago


    Rochester, New York, United States Eastman Kodak Full time

    Job Summary:The IT Operations Manager will oversee and manage US & Canada end user computing IT operations to achieve SLA targets and end user satisfaction goals for end user support. This role will supervise various teams in the support of day-to-day operations, workload demands, and escalations for US & Canada Helpdesks, US & Canada Workstation support, IT...

  • Operations Manager

    4 weeks ago


    Rochester, New York, United States Penske Full time

    About the RolePenske Logistics is seeking a seasoned leader to oversee the day-to-day operations of our warehouse facilities. As an Operations Supervisor, you will be responsible for driving process improvement, leading change, and ensuring the execution of daily tasks and activities.Key ResponsibilitiesEstablish and sustain a high-performing team by...

  • Operations Manager

    4 weeks ago


    Rochester, New York, United States SERVPRO Team Skov Full time

    Job Title: Operations ManagerAt SERVPRO Team Skov, we're seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing the mitigation division and branch operations, ensuring seamless execution of our mission to provide exceptional service to our customers.Key...

  • Operations Manager

    4 weeks ago


    Rochester, New York, United States SERVPRO Team Skov Full time

    Job SummaryServpro Team Skov is seeking a highly skilled Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing the mitigation division and branch operations, ensuring seamless delivery of our services to customers.Key Responsibilities:Manage customer experience and overall satisfactionEnsure...


  • Rochester, New York, United States Buffalo Wild Wings Full time

    Restaurant Operations ManagerWe are a high-volume sports bar with national recognition, providing an ultimate sports dining experience with wings, beer, and sports. The restaurant operations manager provides leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected. This role will exercise knowledge of...

  • Operations Manager

    4 weeks ago


    Rochester, New York, United States SERVPRO Team Skov Full time

    About SERVPRO Team SkovAt SERVPRO Team Skov, we're dedicated to making a real difference in people's lives. Our mission is to be there for our customers when they need us most and to make fires and floods, "Like it never even happened."Operations Manager RoleAs the Operations Manager for SERVPRO Team Skov, you will report to the General Manager and be...

  • Operations Manager

    3 weeks ago


    Rochester, New York, United States Casella Waste Systems Full time

    Job Summary:The Operations Supervisor is a key role within Casella Waste Systems, responsible for overseeing collections activities in one or more lines of business within a division. This position plays a critical role in achieving communicated safety and operational goals, while creating an environment that encourages team engagement and professional...

  • Service Technician

    4 weeks ago


    Rochester, New York, United States Hobart Service Full time

    Service TechnicianHobart Service, an Illinois Tool Works Company, is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing top-notch service and repair solutions to our customers.Key Responsibilities:Electrical and mechanical troubleshooting, diagnosis, repair, and maintenance of commercial food...


  • Rochester, New York, United States Chick-fil-A Greece Full time

    Job DescriptionAt Chick-fil-A, we're committed to providing our customers with the highest quality food and exceptional service. As a Kitchen Manager, you'll play a critical role in ensuring that our kitchen operations run smoothly and efficiently.We're looking for a highly motivated and organized individual to oversee the production of our menu items. This...


  • Rochester, New York, United States Aramark Full time

    Job OverviewThe Cafe Manager-Starbucks Manager University of Rochester position at Aramark is a key role in developing and executing dining solutions to meet customer needs and tastes. This position oversees and manages dining operations where customers order prepared food from a menu.Key Responsibilities:Leverage Aramark's coaching model to engage and...


  • Rochester, New York, United States National Express LLC Full time

    Job Title: General ManagerAt National Express LLC, we are seeking a highly skilled and experienced General Manager to lead our customer service operations. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring the highest level of transportation safety, and driving business growth.Key...


  • Rochester, New York, United States Securitas Security Services USA, Inc. Full time

    Job Summary:As a Security Field Operations Manager at Securitas Security Services USA, Inc., you will be responsible for providing leadership and accountability for assigned portfolios, ensuring delivery of quality services, and assisting management in managing operations to achieve service and profitability objectives.You will assist in scheduling...


  • Rochester, New York, United States University of Rochester Full time

    Job Summary:The University of Rochester is seeking a highly skilled Logistics Operations Manager to oversee the daily operational aspects of the Courier Services department. This role requires strong leadership and technical expertise to ensure the technical and professional performance of employees meets expectations.Key Responsibilities:Oversee daily...


  • Rochester, New York, United States Five Guys Full time

    Restaurant Operations ManagerAt Five Guys, we're looking for a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you'll be responsible for ensuring the smooth operation of our restaurants, including managing staff, maintaining high standards of customer service, and driving sales growth.Key...


  • Rochester, New York, United States Ayvaz Pizza, LLC Full time

    About the Role:Ayvaz Pizza, LLC is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant Restaurant Manager, you will be responsible for assisting the General Manager in managing the daily operations of the restaurant, including overseeing financial controls, creating and managing staff schedules,...