Guest Services Ambassador

1 week ago


Columbus, Ohio, United States Sandpiper Property Management Full time
Job Title: Guest Services Ambassador

We are seeking a highly skilled Guest Services Ambassador to join our team at Sandpiper Property Management. As a key member of our operations team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our properties.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Assume operational responsibility in the absence of the Property Manager, ensuring the efficient operation of the property.
  • Provide secondary leadership for staff members, supporting their development and ensuring they have the necessary tools and resources to excel in their roles.
  • Inspect studios and public spaces daily to ensure they meet company and brand standards.
  • Respond effectively to emergency situations, ensuring the safety of guests and staff.
  • Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
  • Document work activity using the appropriate log and according to policy and procedure.
Requirements:
  • High school diploma or equivalent, or General Education Degree (GED).
  • 1 or more years of experience in the hospitality, retail, or food service industries (preferred).
  • Basic understanding of several common office/front desk procedures and practices.
  • Must be able to read, write, and speak English proficiently.
  • Intermediate computer operation, including accessing data from the internet.
What We Offer:
  • Paid Time Off - Our associates work hard and should be rewarded.
  • Healthcare - We encourage our associates to select the best option for their lifestyle, with SH picking up a generous amount of the cost.
  • Room Discounts - Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.
  • Training - We have brand training for each of our brands, come and join the team.
  • Incentives - Work hard and we pay with incentives, with a variety of options available.
  • Rewardian - We recognize our team with their tenure and delivering outstanding service, with points awarded for their tenure and extraordinary service delivered to our guests.
  • People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values.


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