Customer Service Ambassador

3 days ago


Columbus, Ohio, United States OhioHealth Full time

Job Summary:

The Service Excellence Ambassador will provide exceptional customer service to patients, families, and visitors at OhioHealth. This role involves giving and collecting information, facilitating communication, and acting as a patient advocate. The ambassador will also resolve problems, escalate concerns, and ensure special needs are met.

Key Responsibilities:

  • Provide exceptional customer service to patients, families, and visitors
  • Give and collect information regarding patient location, condition, and treatment progress
  • Facilitate communication between patients, families, and hospital staff
  • Act as a patient advocate and investigate concerns
  • Resolve problems and escalate concerns when necessary
  • Ensure special needs are met

Requirements:

  • High School or GED
  • Communications, Public Relations, Social Sciences, or health-related field
  • Minimum two years of experience in a consumer advocacy or service role

Work Environment:

Variable work shift and 1 scheduled weekly hour in the Volunteer Services department.



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