Parking Ambassador

2 days ago

Columbus, Ohio, United States ASM Global Full time
Parking Ambassador Job Description

At ASM Global, we're seeking a dynamic Parking Ambassador to join our team at the Greater Columbus Convention Center. As a Parking Ambassador, you'll play a vital role in ensuring a seamless parking experience for our customers.

Key Responsibilities:
  • Handle payments from parking customers, verify amounts due, and provide change when necessary.
  • Issue receipts and deposit payments securely.
  • Reconcile sales with automated counters and other financial controls.
  • Maintain meticulous and organized daily reports related to parking transactions.
  • Document and escalate customer complaints to the appropriate parking supervisor.
  • Report any unusual incidents, accidents, or suspicious individuals to your supervisor.
  • Complete all maintenance and cleaning tasks outlined in checklists and as instructed by the management team.
  • Ensure the facility remains free of dirt, dust, litter, and debris.
  • Perform regular rounds to collect and dispose of trash and debris.
  • Empty all trash bins, including those in offices.
  • Report and address burnt-out light bulbs and equipment malfunctions.
  • Address and clean any spills promptly.
  • Submit maintenance or repair requests as needed.
  • Adhere to Occupational Safety and Health Administration (OSHA) rules and regulations.
  • Ensure cleanliness in all restrooms.
  • Assist team to clear snow from entrance and exit ramps and designated areas as directed by the Facility Manager.
  • Maintain a tidy and organized workstation.
  • Maintain a neat and professional personal appearance.
  • Assist parking patrons on GCCC property by answering inquiries and providing information about campus activities and locations.
  • Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand.
  • Feel comfortable interacting with large groups or addressing individual guest needs.
  • Recognize the importance of providing exceptional customer service and understand that "The Magic is in the Details."
  • Perform any other duties as assigned.
Requirements:
  • Must be able to clearly read, write, and communicate verbally in English.
  • Strong numerical aptitude and the ability to communicate diplomatically with patrons, supervisors, managers, and directors on GCCC property.
  • Exceptional interpersonal skills and the ability to interact effectively with diverse individuals, including co-workers, customers, vendors, and visitors.
  • Ability to work collaboratively as part of a team.
  • Frequent standing, walking, or talking; Ability to stand for extended periods while working rotating shifts; Ability to lift up to 20lbs.
  • Environmental conditions include indoor and outdoor settings with exposure to noise, heat, rain, and cold.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're ready to take center stage and create experiences that shine in the memories of our guests, apply now and embark on an exciting journey with us.

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