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Customer Service Representative

2 months ago


Leesburg, Virginia, United States Sprouts Farmers Market Full time

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate - Self-Checkout at Sprouts Farmers Market. In this role, you will play a critical part in ensuring a seamless shopping experience for our customers by assisting them with the self-checkout process.

Key Responsibilities:

  • Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
  • Ensure the self-checkout units are functioning properly and make adjustments as needed to maintain a smooth customer experience.
  • Anticipate and address customer needs by offering assistance with scanning, weighing, and paying for items.
  • Monitor scanning activity for accuracy and make adjustments as necessary.
  • Promote self-checkout use when lines are forming in other lanes to maintain a high level of customer satisfaction.
  • Maintain a clean and organized self-checkout area, adhering to company standards.
  • Provide customers with information on weekly promotions, product location, and other relevant information to enhance their shopping experience.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in retail or customer service is preferred.
  • Excellent communication and customer interaction skills are essential.
  • Ability to operate front-end equipment and handle cash transactions accurately.
  • Flexible schedule, including nights, weekends, and holidays, is required.
  • Ability to lift and carry items weighing up to 30 lbs.
  • Strong attention to detail and proficiency in cash handling are necessary.