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Customer Service Lead

1 month ago

Leesburg, Virginia, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and training new representatives.

Key Responsibilities:
  • Provide prompt and courteous customer service to ensure customer satisfaction
  • Resolve customer complaints and issues in a professional and timely manner
  • Train and develop new customer service representatives to ensure they have the skills and knowledge needed to succeed
  • Perform shift supervision and ensure that all customer service representatives are meeting expectations
  • Complete all store merchandise build-to's and ensure that all products are properly stocked and displayed
  • Receive and verify vendor deliveries to ensure that all products are received in good condition

Circle K is a dynamic and fast-paced environment that requires strong communication and problem-solving skills. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.