Customer Service Ambassador

6 days ago


Leesburg, Virginia, United States The Body Works of Virginia Full time
Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join The Body Works of Virginia team. As a key member of our customer service team, you will play a vital role in ensuring our customers have an exceptional experience with our company.

Key Responsibilities:

  • Communicate with customers to identify their needs and provide solutions that meet their expectations.
  • Process customer requests and escalate complaints in a timely and professional manner.
  • Utilize best practices in customer service techniques to develop rapport and build relationships with customers.
  • Document all customer interactions and meet personal and team quotas.
  • Attend trainings to maintain up-to-date skills and knowledge.

Requirements:

  • High school diploma/GED.
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Comfortable using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Understanding of active listening techniques.
  • Ability to work well under pressure and prioritize tasks effectively.

What We Offer:

  • A competitive compensation package.
  • A comprehensive benefits program, including dental and health insurance.
  • Opportunities for career growth and advancement.
  • A supportive and collaborative work environment.


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