Multifaceted Billing and Customer Service Specialist

4 weeks ago


Cedar Rapids, Iowa, United States Lamoreaux Associates Full time
Billing and Customer Service Specialist

Lamoreaux Enterprises is a dynamic organization operating across multiple industries, including engineering, construction, and e-commerce. We are committed to providing exceptional products and services while fostering a collaborative and inclusive work environment.

Key Responsibilities:
  • Manage billing and accounts receivable processes across multiple business units, ensuring timely and accurate invoicing.
  • Enter checks and other financial data into QuickBooks.
  • Perform general accounting tasks within QuickBooks, including journal entries and account reconciliations.
  • Update and add products to our e-commerce platform, ensuring accurate descriptions, pricing, and inventory levels.
  • Handle customer phone calls, addressing inquiries and resolving issues promptly and professionally.
  • Provide exceptional customer service, maintaining a positive and helpful attitude.
  • Process employee timecards and enter payroll information into QuickBooks.
  • Coordinate with the warehouse to prepare orders for shipment, coordinate with customers on shipping rates.
  • Collaborate with different departments across our various businesses to ensure seamless operations and customer satisfaction.
Qualifications:
  • Proven experience in billing, AR, payroll processing, and general accounting tasks, preferably using QuickBooks.
  • Familiarity with e-commerce platforms and product management.
  • Excellent attention to detail and accuracy in data entry and financial transactions.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Customer service experience, with a commitment to providing top-notch service.
  • Ability to coordinate effectively with warehouse staff and other departments.
  • Proficiency in MS Office (Word, Excel).
  • High school diploma or equivalent; associate degree in accounting, finance, or a related field preferred.

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