Customer Service Liaison

4 weeks ago


Cedar Rapids, Iowa, United States ESP International Full time

Job Overview

At ESP International, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our customer-facing team, you'll play a vital role in maintaining strong relationships with our customers.

Responsibilities

* Provide timely and effective communication with customers, addressing their inquiries and concerns in a professional and courteous manner.

* Respond to customer requests in a prompt and efficient manner, ensuring that their needs are met and exceeded.

* Collaborate with internal teams to resolve customer issues and provide solutions.

* Develop and maintain a deep understanding of our customers' needs and preferences, using this knowledge to improve our services and products.

* Work closely with the sales team to identify opportunities for growth and expansion.

Requirements

* Excellent communication and interpersonal skills.

* Ability to work in a fast-paced environment and prioritize multiple tasks.

* Strong problem-solving skills and attention to detail.

* Ability to work independently and as part of a team.

* Proficiency in Microsoft Office and other relevant software.

* High school diploma or equivalent required; bachelor's degree preferred.

What We Offer

* Competitive salary and benefits package.

* Opportunities for professional growth and development.

* Collaborative and dynamic work environment.

* Recognition and rewards for outstanding performance.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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