Customer Relations Specialist

4 weeks ago


Cedar Rapids, Iowa, United States Skywalk Group Full time
Customer Relations Representative

Acme Graphics is seeking an energetic and organized individual to manage customer relationships, including taking orders for manufactured products, data entry, telephone communication, and invoicing.

Key Responsibilities:
  • Manage customer relationships through phone, email, fax, and website communication
  • Enter sales orders into SAGE 100, confirm inventory levels, and communicate order details to production staff
  • Communicate order status, business information, and product details to customers
  • Maintain current knowledge and resource materials on pricing and products
  • Process billings and provide price information to customers on custom products
  • Complete type setting for custom orders and maintain financial accounts
  • Answer and place telephone calls, and perform other duties as assigned
Requirements:
  • High school diploma or equivalent
  • Associate degree with a business-related focus and 2 years' experience or 5 years of customer service experience
  • Ability to multitask and prioritize job activities for maximum efficiency

Acme Graphics is an Equal Employment Opportunity employer, committed to diversity, equity, and inclusion. All applicants are considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.



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