Customer Service Representative

4 days ago

Cedar Rapids, Iowa, United States ImOn Communications Full time
About the Role

We are seeking a highly skilled Customer Relationship Advocate, Bilingual to join our team at ImOn Communications. As a key member of our customer care contact center, you will play a vital role in providing exceptional technical support to our customers in English and/or Spanish.

Key Responsibilities
  • Assist customers with general service inquiries, account changes, billing information, and technical issues in their preferred language.
  • Demonstrate active listening and effective communication to ensure a mutual understanding of customer concerns.
  • Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer expectations while minimizing the need for further escalation.
  • Take ownership and accountability to facilitate successful outcomes for customer requests.
  • Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
  • Analyze and solve problems regarding billing, service, or sales issues.
  • Demonstrate punctuality and consistent attendance, with flexibility to work a variable schedule.
Requirements
  • High School degree or equivalent.
  • At least 2 years of customer service experience in a high-contact, service-related environment.
  • Fluent in English and Spanish languages.
  • Proficient PC skills, including electronic mail, record keeping, routine database activity, word processing, and spreadsheet software.
  • Excellent oral and written communication skills, with the ability to articulate relevant information and directions in an organized and concise manner.
  • Excellent interpersonal and communication skills, with the ability to work independently as well as part of a team.
  • Demonstrated listening skills, with the ability to obtain key information to assess customer needs and resolve service problems.
  • Proven ability to maintain composure in stressful situations.
What We Offer
  • A 401k plan with up to a 4% company match.
  • Insurance benefits, including multiple health insurance plans, dental insurance, free vision insurance, and life/disability insurance.
  • A robust wellness program, offering annual health screenings and fitness incentives.
  • Work-life balance, including paid holidays, vacation time, personal time, volunteer time off, parental leave, and bereavement leave.

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