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Customer Service Representative

4 weeks ago

Cedar Rapids, Iowa, United States Hub Group Full time
Job Summary

The Customer Service Representative plays a vital role in ensuring exceptional customer experiences. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing detailed information via phone and email communication.

Key Responsibilities
  • Answer incoming customer calls and provide accurate information
  • Notify customers daily of freight availability
  • Perform data entry for domestic and international bills
  • Maintain driver sign in logs and cash logs
  • Ensure files are organized and up-to-date
  • Perform daily audits on outbound shipments
  • Process inbound and outbound manifests
  • Monitor email requests and respond promptly
  • Ensure regular and dependable attendance
  • Perform other duties as assigned
About Us

Hub Group is a leading supply chain company that offers comprehensive transportation and logistics management solutions. We are committed to providing exceptional service, integrity, and innovation to our customers. As an award-winning company, we strive to create a work environment that values service, integrity, and innovation.