Music Industry Customer Support Representative

3 weeks ago


Tampa FL USA, United States Leading Edge Connections Full time
Job Title - Music Industry Customer Support Representative

Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People. We are seeking a passionate and experienced customer support representative to join our team in the music industry.

We are looking for individuals who are passionate about music and helping others. Our representatives play an important role in helping fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting.

The ideal candidate will have a love of music, 1-3 years of call center chat experience, and strong messaging communication skills. They will also be able to type 30 wpm with 90% accuracy and have excellent grammar and understanding of text and chat acronyms.

Responsibilities include expressing genuine empathy and concern for customers' issues, answering and prioritizing requests, and accurately documenting all required information and chat details in the ticketing system.

Benefits include working from home, a competitive hourly rate of $13.00-$15.00, and flexibility to cross train as requested.

Experience level: 2 years. Work setting: Remote.



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