Customer Service Representative

3 weeks ago

Tampa FL USA, United States Lennar Homes Full time

Customer Care Representative Role at Lennar Homes

Lennar Homes is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Customer Care Representative at Lennar Homes is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

  • A career with purpose and a focus on delivering exceptional customer experiences.
  • A career built on making dreams come true and creating a positive impact on the lives of our Homeowners.
  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Role on the Team

As a Customer Care Representative, you will be responsible for scheduling and overseeing repairs, ensuring completion within specified timeframes. You will also maintain service request logs and documentation of all work performed, evaluate performance of trade partners and materials, and report back to management. Additionally, you will participate in department meetings and emergency on-call rotation schedules.

Your Toolbox

To succeed in this role, you will need a high school diploma or GED, and 1-3 years of experience in residential customer service or construction field. You will also need a valid driver's license with a good driving record, strong communication, organizational and time-management skills, and the ability to work in a fast-paced environment.

Life at Lennar Homes

At Lennar Homes, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar Homes, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit https://www.lennar.com/careers to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

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