Music Industry Customer Support Representative

4 weeks ago


Tampa, Florida, United States Leading Edge Connections Full time
Job Opportunity - Music Industry Customer Support Representative

Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People. We are seeking a highly skilled and passionate customer support representative to join our team in the music industry.

We are looking for individuals who are knowledgeable about current music artists and have excellent communication skills. As a customer support representative, you will play a crucial role in helping fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting.

The ideal candidate will have 1-3 years of call center chat experience, technical experience, and the ability to type 30 wpm with 90% accuracy or above consistently. Strong messaging communication skills, active listening abilities, and the ability to work independently are also essential.

Responsibilities:

  • Provide exceptional customer service and support to music fans
  • Answer, evaluate, and prioritize requests from customers
  • Identify high-risk customer situations and escalate appropriately
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in a timely manner

Requirements:

  • High School Diploma or equivalent
  • Own computer with Intel Core i5 5200 Series or greater processor, 8GB of RAM, and dual monitors
  • USB headset and up-to-date antivirus software
  • Hardwired to router and firewall enabled

Working Conditions:

  • Remote work environment
  • Full-time position with 9:00am-6:00pm EST schedule and some weekends required

Benefits:

  • Work from home

Experience Level:

  • 2 years

Work Setting:

  • Remote

We offer a competitive hourly rate of $13.00-$15.00 per hour and a 1099 contract. If you are passionate about music and customer service, we encourage you to apply.



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