Customer Service Representative

2 days ago

Tampa FL USA, United States LabCorp Full time
Customer Service Support Representative

LabCorp is seeking a highly skilled Customer Service Support Representative to join our team in Tampa, FL.

This role will involve working with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.

The ideal candidate will be passionate about delivering exceptional customer experiences and motivated to work with a customer-centric team in an innovative company.

Key Responsibilities:
  • Act as a liaison between LabCorp, the customer base, and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
Requirements:
  • High School Diploma or GED equivalent
  • Associate's or Bachelor's degree highly desired
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable
  • Knowledge of Microsoft Office suite is required
  • Experience with and/or Laboratory Information Systems is preferred
  • Bilingual in English and Spanish highly desirable
Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan.

Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

LabCorp is proud to be an Equal Opportunity Employer.

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