Customer Support Specialist
1 week ago
Job Summary:
MillenniumSoft is seeking a highly skilled Customer Support Specialist to join our Integrated Solutions Data and Customer Support Team. As a key member of our team, you will be responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/service solutions.
Key Responsibilities:
- Manage customer complaints and inquiries in a timely and professional manner
- Prioritize business opportunities and product/service solutions to meet customer needs
- Develop and maintain knowledge of our products and services to provide accurate information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and implement processes and procedures to improve customer satisfaction and reduce complaints
Requirements:
- Bachelor's degree in a related field (e.g. business, communications, computer science)
- Excellent written and verbal communication skills
- Proficient in Microsoft Office products
- Experience in customer support or a related field
- Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications:
- Experience with software as a service solutions
- Knowledge of data management principles and practices
- Ability to analyze data and make recommendations for process improvements
What We Offer:
MillenniumSoft offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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