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Customer Support Specialist

2 months ago

Birmingham, Alabama, United States MILLENNIUMSOFT Full time

Job Summary:

MILLENNIUMSOFT is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Integrated Solutions Data and Customer Support Team, you will be responsible for managing customer complaints and inquiries related to our products and services.

Key Responsibilities:

  • Manage customer complaints and inquiries through effective communication and problem-solving skills.
  • Prioritize business opportunities and product/service solutions to meet customer needs.
  • Develop and implement processes and procedures for user access and management across our Integrated Solutions platform.
  • Support sites with single sign-on, deployed, and hosted solutions.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.

Requirements:

  • Bachelor's degree in a related field (e.g., business, computer science, or communications).
  • Proficient in Microsoft Office products.
  • Excellent written and verbal communication skills.
  • Experience with software as a service (SaaS) solutions.

Working Conditions:

This is a remote position, and the ideal candidate will be self-motivated and able to work independently with minimal supervision.