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Customer Support Specialist
2 months ago
Position Overview:
As a vital member of our team, you will embody the essence of exceptional client service.
Your ability to juggle multiple tasks seamlessly is crucial. You possess excellent typing skills, a strong desire to resolve issues, and a knack for communicating in a way that makes clients feel appreciated.
You are seeking a role that offers robust benefits, a supportive team environment, and pathways for career advancement.Our mission is to enhance the health and wellness of our communities through our leadership in clinical laboratory solutions.
Quality is at the core of what we do—does it resonate with you?Key Details:
Location:
Birmingham, AL
Work Schedule:
Monday - Friday
Hours: 8am-5pm
Full-time: Eligible for Benefits
Responsibilities:
Maintain client relationships through site visits, effective problem-solving, and serving as a bridge to laboratory management and operations.
Evaluate client needs using established service protocols to ensure satisfaction and drive sales growth.
Oversee customer and supplier interactions through detailed reporting and analysis.
Identify opportunities for additional business through client consultations to enhance market share of existing offerings.
Assist the Sales Team and Sales/Marketing Director by delivering timely, professional, and courteous service.
Qualifications:
High School Diploma required; Associate's degree preferred.
Minimum of 2 years of experience in client services or customer support.
Experience in laboratory or medical billing is advantageous.
Proven ability to collaborate within a team, demonstrate effective problem-solving skills, and exhibit flexibility.
Strong phone communication skills are essential.
What We Offer:
Recognition for your contributions
A rewarding feeling of having made a difference
Opportunities for professional growth
Complimentary lab services for you and your dependents
Work-life balance, including Paid Time Off and Holidays
Comprehensive benefits package including medical, dental, and vision insurance
Retirement savings assistance with a 401(k) plan and company match
A sense of community and belonging
Scheduled Weekly Hours:
40
Job Category:
Laboratory Operations
Company:
American Esoteric Labs
Sonic Healthcare USA is an equal opportunity employer that values diversity and is committed to fostering an inclusive workplace for all employees.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
